SysAid’s IT ticketing system supports and helps you to better manage your help desk processes from first contact to resolution. SysAid’s IT ticketing system includes everything you need for ticket management including:
SysAid’s incident management capabilities help you to log, process, manage, and report on the issues that adversely affect your end users, as well as IT and business services. It’s a ticketing system must-have.
The SysAid Self-Service Portal gives your ticketing system greater reach. It allows end users to perform a variety of IT-related tasks or interactions: submitting and checking the status of incidents, viewing IT announcements, and contacting IT via chat. End users can also access self-service options, like the FAQs and Password Reset, and other tasks such as participating in the change management processes or accessing their desktops remotely via SysAid Remote Desktop. It makes SysAid help desk software so much more than the ticketing systems of old.
SysAid Knowledge Base is a repository of tips and how-to solutions for both admins and end users. Admins can share their knowledge with peers, such as solutions to IT issues, and also provide knowledge articles for end-user self-help. The Knowledge Base is integrated within SysAid’s ticketing system so admins can easily find helpful articles from within a ticket or proactively suggest articles to end users while they are typing in the title of their ticket.
"SysAid has allowed us to standardize our incident management processes with ease. It's also easy to modify as our business changes and grows."