Password Self-Service Wizard
A SysAid Self-Service Password Reset wizard allows end users to reset their domain password, or to unlock their account, by themselves. After successful authentication, end users will quickly receive a new password via a method you specify in advance:
- End users can immediately select a new password via the Self-Service Password Reset wizard
- The Self-Service Password Reset wizard can send the end user a temporary password to a secondary email account
- The Self-Service Password Reset wizard can send the end user a temporary password via SMS
Custom Notifications and Reports
After completing the Self-Service Reset Password Wizard and setting the reset password method as either email or SMS, an end user receives a notification containing the end user’s new password. You can edit the the SMS and email notification text from the translation file under Settings > Customize > Translation within SysAid.
Administrators can receive email, SMS, or incident record notifications when an end user completes one of the Self Service Password Reset wizards. To configure these notifications, go to Settings > Password Services > Notifications and follow the instructions found there.
SysAid Self-Service Password Reset contains five reports you can use to keep up-to-date on all activities in the Password Reset module. You may access these reports from Analytics > Overview > Reports.