SysAid - Newsletter #64 - April 2013
Sarah Lahav
'Tis the season of ITSM shows, globetrotting, and meeting our customers face-to-face! SysAid is heading to London for SITS13, the Service Desk & IT Support Show, Europe's leading annual ITSM event known to attract the most knowledgeable Service Desk Professionals.
We would love if you came by our booth #519, so we can shake your hand and chat with you about anything from how to optimize SysAid, your thoughts on Google Glass, to what Little League team your kids play for (no, really, come by and tell us, we love your stories).
Hope to see you there!
Sarah Lahav, CEO
Meet Us at SITS13 in London
Meet Us at SITS13
Live Demos, Raffles, and Giveaways!
SysAid is heading over to SITS13, the Service Desk & IT Support Show, on April 23-24 in London, England. Drop by our booth #519 to meet our fabulous SysAid team, get a live demo, and ask our experts all your questions. We'll have free drink vouchers for the SysAid Meet Up, plus more cool giveaways. And you can enter raffles to win: Apple TV, Xbox, or SysAid Pro Edition license!
Learn more »
From the VP Products Desk
2 fish
Migrating Exchange to Google Apps: My Story
Leaving Exchange for Google Apps is a leap that will change your everyday work experience. So, is it worth it? Oded Moshe, our VP Products, blogs about his experience migrating from Microsoft Exchange to Google Apps. Thoughts of being an eternal Exchange user and promoter quickly evolved to thoughts of "wow, this Google Apps is just what we need here".
Read more »
Tutorial of the Month - New Knowledge Base
Tutorial - New Knowledge Base Design
Take a tour of the Knowledge Base and its great UI that was refreshed only months ago! Watch the Knowledge Base tutorial and see the intuitive design plus all the integrated features based on users' feedback.
Watch the video tutorial »
Special Offer  
Free Drink Voucher for the SysAid Meet Up at SITS13
Hang out with us and other SysAiders Tuesday night April 23rd at the SysAid Meet Up in London! We've got an excited, friendly SysAid team that can’t wait to meet you all, so come to join us for a drink at a pub near Earls Court, London at 7pm. Let us know you are coming, and we’ll save you a FREE drink voucher.
Upcoming Events
KickStart Course:
2 sessions to get your SysAid set up
SITS13: SysAid Meet Up in Earls Court, London at Courtfield Pub!
SITS13: Benchmarking & BI: Sat Navs for Service Desks
Joke of the Month
Watch our spoof on Gangnam Style, starring the SysAid team!
SITS13 Seminar
Benchmarking & BI: Sat Navs for Service Desks
Seminar by Oded Moshe,
SysAid VP Products
Oded Moshe is preparing a riveting presentation on how to use Business Intelligence (BI) and benchmarking as a guide in developing your service desk. BI means applications, infrastructure, tools, and best practices that enable the analysis of information to optimize decisions and performance. This empowers ITSM organizations by giving them broader analytical capabilities that gather more relevant information to drive IT departments forward.

24 April: 11:40am - 12:20pm
Theater 2