ITIL Change Management Software for IT Environments

In a rapidly evolving global market, your ability to implement successful IT changes is crucial to your company’s future. With SysAid ITIL Change Management, you can assess the risk of every change in advance. The Change Management approval process will ensure that all changes are in line with your overall business strategy before they are executed.

Assert control over change in your IT environment and ensure that every change has the desired business impact. Execute every change with speed and accuracy to keep your company up, running, and productive!

*SysAid's Change Management is certified for ITIL compatibility with PinkVERIFY™ v3.1.

To ensure that the changes you implement in your IT environment are implemented properly and in alignment with the strategic goals of your organization, it’s essential that you have proper processes in place. With SysAid ITIL Change Management, you can exercise control over every change by complying with an internationally-recognized framework based on industry best practices. Implement successful change with ease, and minimize the risk of service disruption to your business.

Chain of Approval Before Any Change Occurs

All changes follow the ITIL chain of approval process to ensure that every key stakeholder can consider the implications of the change before it occurs. To ensure that all necessary information is available to decision makers, workflow templates outline the order in which each action item occurs, and each item can be made dependent upon the action that occurs before it. For example, if the CIO is responsible for final approval of the change, he will not receive a notification for action until all other members of the team have completed their tasks. A full history of authorizations and approvals in the workflow tabs and action items leaves you a full audit trail for later review.

Predict the Business Impact of Any Change You Make

With the CMDB, it’s easy to visualize the relationships between your IT elements and predict the business impact of any change before it actually occurs. With this information, you can assess the risks of the change and schedule it for the best possible time.

Full Organizational Participation in the Change Process

IT changes don’t occur in a vacuum; they have implications for the non-IT members of your organization and frequently require their participation. SysAid Change Management makes it easy for you to increase the transparency of your processes so that everybody in your organization can contribute to successful change.

• Keep your CAB (Change Advisory Board) fully informed with change overview PDFs, detailed notes, and notifications
• End-users from across the organization can participate in change management processes via the End-User Web Portal
• All assigned administrators can easily participate in the change process and act when their part of the process is due

Built-in and Customizable Templates for All Change Scenarios

SysAid is preconfigured with basic and advanced change templates to help you quickly plan and implement changes. All templates are fully customizable to suit any change scenario in your organization, and you can create an unlimited number of templates to support both low and high-end changes. With custom workflows, you can divide complex change processes into systematic parts and activities for key contributors.

• Enter all change activities and assign the activities to those who will carry out the tasks
• Set targeted notes, action items, and automatic notifications for different personnel
• Permission-based processes ensure that change details are accessed only by permitted users

Changes that Work with Your Other IT Processes

SysAid ITIL Change Management is highly integrated with SysAid’s modules to help you easily transfer data and accumulated knowledge from one location to the next.

• Help Desk: Changes are connected to their responding incidents and will automatically update the incident as the change progresses
• CMDB: Easily see if a particular configuration item is involved in a change to visualize the potential business impact
• ITIL Problem Management: Link problems to the changes that cause them

The Result: Bring stability to your IT department, align your IT changes with your company’s goals, and implement successful change with ease!