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In a rapidly evolving global market, your ability to implement successful IT changes is crucial to your company’s future. With SysAid ITIL Change Management, you can assess the risk of every change in advance. The Change Management approval process will ensure that all changes are in line with your overall business strategy before they are executed.
Assert control over change in your IT environment and ensure that every change has the desired business impact. Execute every change with speed and accuracy to keep your company up, running, and productive!
*SysAid's Change Management is certified for ITIL compatibility with PinkVERIFY™ v3.1.
To ensure that the changes you implement in your IT environment are implemented properly and in alignment with the strategic goals of your organization, it’s essential that you have proper processes in place. With SysAid ITIL Change Management, you can exercise control over every change by complying with an internationally-recognized framework based on industry best practices. Implement successful change with ease, and minimize the risk of service disruption to your business.
All changes follow the ITIL chain of approval process to ensure that every key stakeholder can consider the implications of the change before it occurs. To ensure that all necessary information is available to decision makers, workflow templates outline the order in which each action item occurs, and each item can be made dependent upon the action that occurs before it. For example, if the CIO is responsible for final approval of the change, he will not receive a notification for action until all other members of the team have completed their tasks. A full history of authorizations and approvals in the workflow tabs and action items leaves you a full audit trail for later review.
With the CMDB, it’s easy to visualize the relationships between your IT elements and predict the business impact of any change before it actually occurs. With this information, you can assess the risks of the change and schedule it for the best possible time.
IT changes don’t occur in a vacuum; they have implications for the non-IT members of your organization and frequently require their participation. SysAid Change Management makes it easy for you to increase the transparency of your processes so that everybody in your organization can contribute to successful change.
SysAid is preconfigured with basic and advanced change templates to help you quickly plan and implement changes. All templates are fully customizable to suit any change scenario in your organization, and you can create an unlimited number of templates to support both low and high-end changes. With custom workflows, you can divide complex change processes into systematic parts and activities for key contributors.
SysAid ITIL Change Management is highly integrated with SysAid’s modules to help you easily transfer data and accumulated knowledge from one location to the next.