SysAid is a multi-layered IT and enterprise service management solution with built-in asset management and advanced automation and orchestration capabilities. It is specifically designed to support digital transformation enabling you to boost productivity, enhance the experience for end-users and agents, and drive value and business impact today – and as you grow.
Eliminate the complexity of managing incidents and requests, and resolve issues quickly with our single version of the truth.
You can close the loop faster because everything is in one place – the ticket. Information is available at your fingertips, helping you identify the root cause of each incident. You can synchronize Jira tickets, directly within SysAid.
Less manual, repetitive, low-value work and faster authorization and provisioning processes.
You can ensure timely resolution with ticket journey management (escalating & routing), which is in-line with your organization’s SLAs. With Automate Joe (powered by CA Automic), you can orchestrate hundreds of processes across multiple departments at the push of a button.
Simplify the process for tracking & auditing all equipment in your organization.
Native asset management and CMDB to help you simplify the process for tracking and auditing all IT and non-IT equipment in your organization. This includes an innovative mobile barcode scanner, to enable you to easily scan CIs into your SysAid inventory.
Deliver effortless, omni-channel customer experience.
Strip away the complexity of self-service adoption with our unique hotkey, that enables users to create one-touch tickets. Benefit from features like auto-suggest search, auto-suggest knowledge base, a brandable self-service portal, and a service catalog.
Don’t change the way you work. Make the product work for you!
With codeless configuration, you can configure to your specific needs, by different departments, divisions, countries, and campuses. There’s also a visual workflow builder, that simplifies the process of building and editing workflows, enabling you to be in more control.
Less clicks so you can resolve tickets faster.
Display the very latest information at the top. Provide all the tools and data in one window, and take quick action directly from within the lists. Also, there’s a new lightbox for easy viewing of ticket activities.
Make better business decisions – through greater visibility into performance, improvement, and outcomes.
Out-of-the-box reporting, including scheduled reports, configurable team and personal dashboards. Compare your performance against other service desks from around the world, with our IT Benchmark. In addition, we have BI Analytics (powered by Qlik®), which will help you uncover hidden insights and demonstrate your positive impact on the business.
Deliver more value to the organization: “scale, grow, measure, repeat.”
Built-in value dashboards for ticket resolution trends (including MTTR dashboard). Full range of ITIL capabilities that are all within a single platform. You can easily convert an incident to request and vise versa. You can also use the out-of-the-box templates to help get you started.
Built for delivering quick impact and sustained business gains across more areas of your organization.
Get up and running quickly with our lightweight implementation. Digitize your workflows, so you can focus more on value-creating projects and innovations that enhance the end-user experience. Out-of-the-box templates for forms, requests, ITIL change processes, etc.
With extensive templates, streamlined workflows, and a unified platform, you get the highest value and a low TCO.
Extremely attractive pricing with compelling ROI. Configure to your specific needs, without the need for in-house programmers.