SysAid is a comprehensive ITSM platform with generative AI baked into every element of service management. Wrapped into an intuitive UI and offering a fully conversational experience, SysAid empowers organizations to unleash their full potential for productivity.

Eliminate the complexity of managing incidents and requests, and resolve issues quickly with our single version of the truth. You can close the loop faster because everything is in one place – the ticket. Information is available at your fingertips, helping you identify the root cause of each incident. You can synchronize Jira tickets, directly within SysAid.

Deliver a seamless, omni-channel customer experience. Strip away the complexity of self-service adoption with our unique hotkey that enables users to create one-touch tickets. Benefit from features like auto-suggest search, auto-suggest knowledge base, a brandable self-service portal, and a service catalog.

Help employees, students, and clients get the day-to-day answers they need with an AI-powered conversational chatbot (enhanced by your organization’s internal knowledge). It’s available via email, Microsoft Teams*, and the self-service portal, and if the AI chatbot can’t help, users can generate a ticket with just the click of a button–no filling-in needed.

Make better business decisions – through greater visibility into performance, improvement, and outcomes. Out-of-the-box reporting, including scheduled reports, and configurable dashboards. Compare your performance against other service desks from around the world, with our IT Benchmark.

In addition, with BI Analytics (powered by Qlik®), you can uncover hidden insights and demonstrate your positive impact on the business. Last but not least, with SysAid Copilot, you can get comprehensive AI Insights to help your team be the best they can be.

Hit MTTR goals even faster and deliver more value by automagically categorizing and routing tickets. And by making editing, fine-tuning, and rephrasing responses as easy breezy as hitting a few buttons. Throw in built-in value dashboards for ticket resolution trends (including MTTR dashboard), the full range of ITIL capabilities, and incident-to-request conversions…and you have it made. Best of all, you can get a full case summary–including sentiment analysis–right from the queue.

So your admins can answer tickets more efficiently than ever before.

With out-of-the-box templates for forms, requests, ITIL change processes, and more, you can get up and running with lightweight implementation. So you can start maximizing productivity across the organization and make a real impact.

Bake generative AI into every aspect of service management, so you can deliver exceptional service, faster and more accurately than ever before – while continuously improving your system through real-time data. And that’s all without ever needing to hire an in-house programmer. So, you get a low TCO and sky high ROI.