Save Time. Make a Difference.

SysAid's built-in BI Analytics module gives you the quickest and easiest way to access the data you need, in order to make a difference. Try BI Analytics Watch Video






Out of the Box, Ready to Roll

Just one click to implement SysAid’s built-in analytics tool, offering you pre-defined KPIs for immediate use.



Gain Perspective

Get a comprehensive overview of your team’s performance, and easily track your trends.



Discover Hidden Data

Zoom in to a granular view of your data with a simple click or drag. Find quick answers, and uncover hidden data.




Make a Difference

Leverage your new insights to have a significant effect. You do matter and now you can prove it.







Technical FAQs


Is SysAid BI Analytics available for both SysAid On-Premise and SysAid Cloud?
Yes. SysAid BI Analytics is a cloud-based module that is available for cloud customers, as well as on-premise customers in hybrid mode.
How long does it take to upload my data to the BI Analytics module, and how far back does the data go?
The initial setup for an admin should take up to 1 hour to populate the BI Analytics module, with up to 3 years' worth of your historical data. User permissions will also be transferred within an hour, per admin.
How regularly will my data be refreshed on the BI Analytics module after the first setup?
Data is updated twice a day from your production environment. This allows you to view and work with recently updated historical data without affecting your service desk production environment.
How will the BI Analytics module affect the performance of my service desk?
The BI Analytics environment is independent of SysAid’s production environment, so BI queries will not affect the performance of your production environment.




See How BI Analytics Can Save You Time


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