Save Time. Make a Difference.

SysAid's built-in BI Analytics module gives you the quickest and easiest way to access the data you need, in order to make a difference. Try BI Analytics Watch Video

 

 

 

 

 

Out of the Box, Ready to Roll

Just one click to implement SysAid’s built-in analytics tool, offering you pre-defined KPIs for immediate use.

 

 

Gain Perspective

Get a comprehensive overview of your team’s performance, and easily track your trends.

 

 

Discover Hidden Data

Zoom in to a granular view of your data with a simple click or drag. Find quick answers, and uncover hidden data.

 

 

 

Make a Difference

Leverage your new insights to have a significant effect. You do matter and now you can prove it.

 

 

 

 

 

 

Technical FAQs

 

 
Q
Is SysAid BI Analytics available for both SysAid On-Premise and SysAid Cloud?
A
Yes. SysAid BI Analytics is a cloud-based module that is available for cloud customers, as well as on-premise customers in hybrid mode.
 
Q
How long does it take to upload my data to the BI Analytics module, and how far back does the data go?
A
The initial setup for an admin should take up to 1 hour to populate the BI Analytics module, with up to 3 years' worth of your historical data. User permissions will also be transferred within an hour, per admin.
 
Q
How regularly will my data be refreshed on the BI Analytics module after the first setup?
A
Data is updated twice a day from your production environment. This allows you to view and work with recently updated historical data without affecting your service desk production environment.
 
Q
How will the BI Analytics module affect the performance of my service desk?
A
The BI Analytics environment is independent of SysAid’s production environment, so BI queries will not affect the performance of your production environment.

 

 

 

See How BI Analytics Can Save You Time

 

 
 
 
 
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