Sarah Lahav




At SysAid, it’s your success that matters most. It’s why we’re heavily investing in the IT community - to enable us to better help you help your customers.

Taking an active role in global IT service management (ITSM) conversations allows us to better understand the challenges that you and your business are facing. This insight, mixed with existing industry best practices, allows us to better help you with both your current and future needs.








SysAid was founded in 2002, by Israel Lifshitz, with a vision to make the lives of SysAdmins around the world easier, and make their IT environments and IT service delivery better.

We have always and will continue to provide affordable, innovative, and intuitive ITSM software aligned with industry best practices, to help our customers through automated business processes. Our customers’ success is our success and we continue to grow as our customers grow; inspired by their evolving needs in constantly changing business and IT landscapes.






SDI Best VendorCloud Awards Network Products Guide BEST 2013 PinkVerify Process Compliant Bronze Level


SysAid serves a constantly growing customer base of over 10,000 companies in more than 140 countries worldwide.

SysAid is a leading provider of IT service management (ITSM) solutions that enable IT professionals to manage their IT infrastructures with greater ease and efficiency. Our aim is to simplify the daily challenges that IT professionals face with intuitive, innovative, and cost-effective solutions that combine uncompromising performance with ease-of-use.

100% driven by its customers and available in 42 languages, SysAid serves organizations spanning all industries and sizes—from SMBs to Fortune 500 corporations

SysAid software was built on core ITIL methodology, and continues to develop in accordance with industry best practices and customer feedback and requests—a driving force behind some significant features developed for every new release. A key differentiator between SysAid and other ITSM vendors in the market is that SysAid provides direct communication channels to its R&D teams, enabling SysAid customers to majorly influence the future direction of the product portfolio.

At the forefront of service excellence, SysAid is committed to delivering first-rate technical support, providing a wide range of services and training initiatives. Our customers, beginners and advanced users alike, benefit from personalized web demonstrations, free webinars, training programs, onsite professional services, SysAid On The Road, and the SysAid IT Professional Community.

We believe that keeping up with the times does not have to mean more complex or costly solutions. True to SysAid's trademark of simplicity, we guarantee to uphold our commitment of providing an ease-of-use experience that will simplify the ever-complicated tasks of the IT professional!