When you are responsible for managing something, it’s only really possible when you have sufficient knowledge of the thing that you are managing. So, in order to manage an IT infrastructure, it is necessary to know about all the parts that it is composed of. IT asset management will give that knowledge, and so is clearly a “must-have” element for any IT Service Management (ITSM) organization that is looking to effectively manage its IT infrastructure from a cost, audit, compliance or any other perspective.
Knowing all of the parts of your IT infrastructure is not enough though. In order to maintain and to improve it, you need to know what all those parts do, how they fit together, how they depend on each other, and more. And of course, in these ever-changing times, you also need to make certain that any changes are captured so that all your asset information is up-to-date.
Modern approaches to IT asset management will help to deliver that level of knowledge, facilitating effective management of the assets by capturing, recording, and maintaining the information that the modern IT organization needs to keep its IT services effective and efficient.
However, simply knowing everything isn’t enough either, because even perfect IT asset management just gives you the potential to significantly improve both the efficiency and effectiveness of ITSM. What will actually deliver those benefits to your organization is the use of the asset data by other ITSM processes; processes like incident, problem, and change management – and many others too. The power for good that these processes offer an organization can be multiplied by the availability of accurate and up-to-date IT asset management information. We can show this with some examples of how accurate asset information supports other processes.
Keeping such a comprehensive set of IT asset management data up-to-date in a wide-ranging, complex, and ever-changing organization might sound like a daunting, and perhaps even impossible, task. But modern IT asset management software offers the key to success here. IT asset management applications can detect the hardware, software, and network assets across your organization, and then capture, record, and make the IT asset management data available as needed. And fit-for-purpose IT asset management can do this as often as you like, or need – so not just capturing that data but bringing it up-to-date every day, so you can be confident that decisions based on the IT asset management data are correct and relevant to the current situation.
However, every organization is different and the structure for recording and maintaining IT asset management information will vary somewhat from company to company. The exact details that matter might change between organizations, but the flexibility of setting up an IT asset management system to your organization’s needs will allow the matching of the data capture and storage to meet them.