A Smarter Service Desk for Education
Meet the growing needs and expectations of both students and staff by providing them with a tailor-made solution that integrates gen AI into every element of service management.
Let Education Thrive with Gen AI
Supporting online lessons and software-enhanced studying is essential in today’s educational landscape. Gen AI puts the power in everyone’s hands:
- Students enjoy an instant, conversational experience to answer their technical questions through an AI Chatbot.
- IT resolves issues faster with AI-powered suggestions and assistive features.
- Everyone focuses on learning and teaching, not troubleshooting tech problems.
Effortless Support, Anytime, Anywhere
Students and teachers can get instant help 24/7 using our AI Chatbot, and access it on their preferred channel – the Self-Service Portal, email, or Microsoft Teams. Fueled by your internal knowledge base and extensive public resources, the AI Chatbot tackles teachers’ and students’ common questions.
The AI Emailbot provides the same conversational experience via email. If the bot can resolve the students’ and teachers’ issues, it crafts a personalized response just for them. Imagine teachers and students getting answers immediately, without waiting for IT assistance. Tickets become AI-contained, reducing admins’ workload, and allowing them to finally focus on what matters.
Students can get back to class as soon as possible – it’s a win-win for everyone involved.
Get Education Flowing
Our ticket automation improves service and support capabilities for both IT and non-IT use cases, including routing by campus, prioritizing by staff vs. students, and applying escalation rules to interdepartmental workflows. Plus it ensures a smooth transition right from day one, handling everything from setting up new users to managing access rights and equipment returns when it’s time to say goodbye.
Resolve Tickets Automagically
SysAid Copilot offers advanced AI features to help resolve tickets faster and deliver exceptional service.
AI admins can train the AI Chatbot to provide precise and reliable answers for students and staff alike. By leveraging the full Data Pool, including the SharePoint Connector, the AI Chatbot is equipped to tackle any queries that come its way.
Digital Inventory Made Easy
Barcode scanner from your mobile device allows you to scan asset barcodes to quickly audit your IT and non-IT asset estates, including PCs, classroom furniture, electronic whiteboards, and even library books.
More Visibility, Better Decisions
Gain valuable insights with SysAid’s Reporting and BI Analytics tools powered by Qlik Sense to make informed decisions. Compare your IT department’s performance with that of other educational institutions globally. This helps spot areas for improvement and learn from best practices around the world.
Receive weekly reports straight to your inbox with AI Insights for valuable analytics into your service desk performance, key trends, and actionable recommendations for improvement.
It’s never been easier to continuously improve IT service delivery for students and teachers.
Deliver Exceptional Service.
Automagically.
Having all the IT service and support pieces integrated in one system allows us to tell a more complete story.
Deliver exceptional service.
Automagically.
