Integrated Calendar and Scheduling to Help You Meet Your Deadlines

The Calendar & Scheduling is specially designed to help you meet all of your important IT deadlines and due dates. Integration with other SysAid modules means that the assignments you schedule throughout SysAid are automatically added to your SysAid Calendar. Furthermore, you can synchronize your schedule in SysAid with Microsoft Exchange and see these dates in your Outlook Calendar!

SysAid Calendar & Scheduling is specially designed to help you manage your busy IT schedule. Prepare for your deadlines, manage your workload, and increase your efficiency!

For a quick overview, check out our how-to tutorial on staying organized with the SysAid Calendar.

Manage All of Your IT Deadlines in One Place

SysAid Calendar & Scheduling is integrated with the rest of SysAid’s entities, so dates you enter in the Help Desk and Asset Management modules are automatically scheduled and displayed in your calendar. From one centralized location, you can:

• Meet your critical helpdesk deadlines, due dates, and activities
• See all of your scheduled activities according to different timeframe views
• Manage your software support expiration dates
• Prioritize your workday based on urgent deadlines
• Easily create and schedule your own events

Synchronize Your SysAid Calendar with Microsoft Exchange

You can synchronize your SysAid Calendar with Microsoft Exchange. That means that all the dates you schedule in the SysAid Calendar can be automatically synched and appear in your Outlook Calendar! Get all the information you need in a location you already refer to on a daily basis.

Coordinate IT Tasks and Share Your Workload

In a drop-down list menu, you can quickly access the different calendars of every administrator in your IT department. This shared access helps you coordinate your IT activities:

• Browse different administrators to see who is available
• Schedule events for other administrators
• Delegate tasks to evenly share the workload

Keep Your End-Users Informed

A calendar is also available in the End-User Portal where end-users can view the request dates of the service requests they submitted, the due dates of these service requests, and all group events that are relevant to them.

Because the End-User Calendar is completely integrated with your Help Desk, the information is added to the calendar automatically. The benefits are two-fold: you can spend less time talking to your end-users about the status of their service requests and instead focus your time on resolving them, and your end-users can rest assured that they're receiving proper attention and high-quality support.

The Result: Information, organization, and peace-of-mind - for both you and your end-users!