“It was the best of times, it was the worst of times”. Wait – we’re talking about SysAid’s 2019 in review, are you kidding? It was an awesome year, and here’s why!

We started the year off with a bang when we released our new UI. Offering a fresher, cleaner, and simpler user experience reducing IT admin effort and time to resolution (MTTR). We also revealed the extraordinary Automate Joe, the first ITSM offering that orchestrates and automates service delivery across the business, application, and infrastructure layers at the push of a button. You can read all about it in our blog SysAid’s Magical Built-In Service Orchestration Engine.

Let’s play a game. Can you tell me who was awarded G2 Crowd’s Most User-Friendly Solution, FinancesOnline Expert’s Choice Award, FeaturedCustomers’ Market Leader for Help Desk Software, GetApp’s Category Leaders Award for ITSM Software, as well as being named in Capterra’s Top 20? Oh, and the Gold Medal in ITSM from Info-Tech too. You got it – SysAid! And most exciting of all, SysAid ranked #1 in the G2 Momentum Grid^® for Service Desk. See why SysAid ranks #1!

The audience has spoken and according to our devoted readers, you’ve made it pretty clear that “10 Key Changes in ITIL 4 (and My Take on Them)” is your top blog read for 2019. ITIL 4 is based on the elements of the previous versions, however, it now provides a “brand-new digital operating model.” For those of you who didn’t catch this blog – it’s a must-read.

Once a year we take a moment to show our appreciation for sysadmins and IT managers who deal with end-user issues, troubleshooting, and helping run businesses smoothly. This year we decided to honor you with a special modern-day Cinderella story video. If you’re feeling under-appreciated or know somebody who is, this will make you smile.