SysAid
Help Desk
Software
Give lean teams a full-featured help desk that practically runs itself
Everything You’re Looking For
Just Automated
So your team needs an IT help desk – to handle tickets, resolve issues, manage assets, and all that other IT stuff. But what they don’t need is the whole mess of setting it up and keeping it running.
Meet the SysAid Help Desk. It does all the tasks you need, all on its own. No more manually sorting tickets or searching for assets. Now your help desk runs itself, so you can get back to running everything else.
Resolve Issues Faster
All tickets, users, and assets are cross-referenced inside SysAid, so you resolve issues faster than ever before.
Spend Time Smarter
Tickets sort and prioritize themselves, so you’re free to spend more time actually closing them with Ticket Automation.
Make Service Smoother
Allows employees to skip the wait and solve common IT issues all on their own, delivering great end-user experiences with Self-Service Automation.
Help Desk Done Right
Self-Service Automation
With automated password reset and one-click issue submissions, you give employees the smooth experience of instantly resolving common IT problems all on their own.
Ticket Automation
All tickets automatically sort, route, and send themselves to the right desk, so you nail those SLAs by resolving issues ASAP.
Asset Management
Manage all your IT assets directly within your service desk, and resolve issues faster with all the asset data and records you need already inside each ticket.
Remote Control
With remote control capabilities built right into your help desk, you connect directly to users’ machines and resolve issues, whether they’re working from their cubicle or their couch.
Reporting
Size up your service performance at a glance, with holistic reporting that shows you all the KPIs and stats you need to make way smarter business decisions.
Codeless Configuration
Configure your UI to look and feel right at home in your IT environment, and customize access for different users, all without needing to ever write a single line of code.
Hotkey
With Hotkey, end users record what’s on their screen with just a click, and automatically upload it to the ticket inside the self-service portal, so you see exactly which issues you need to resolve.
“We now have insight into all activities from a single application!”
“As soon as SysAid is implemented you’ll feel impact rapidly across your entire business. BBAM is proof of that fact.”
“SysAid’s self-service portal led to over 84% fewer tickets created by IT staff!”