This includes: a powerful ticket management tool, IT asset management, self-service, chat, password reset, mobile apps, industry benchmarking, and more.Key features
Automate your IT processes and activities, from logging tickets through to issue management.
Allow end users to submit tickets, engage in chat, track ticket history, and use the knowledge base to perform self-service actions.
Create a knowledge base with how-to solutions for use by both sysadmins and end users via self-service.
Allow end users to securely reset their domain passwords and unlock their accounts without the need for sysadmin intervention.
Securely resolve end-user issues from anywhere using SysAid native remote control capabilities.
Track hardware, software, and mobile assets. Leverage IT asset management that is included in SysAid Help Desk solution right out-of-the-box.Key components
See all of the IT assets on your network (computers, software, and other devices), and their attributes, in a single view.
Use automatic network discovery capabilities to scan your network to discover your IT assets (both agent-based and agentless).
Monitor your IT network, servers, mobile devices, system processes, SNMP traps, and more.
Use automation to keep Windows-based servers and workstations up-to-date with the latest security patches and software updates.
Generate detailed reports on your IT performance, service quality, IT assets, project tasks, and more.
Choose from 15 pre-configured templated KPIs to get started immediately, or customize the interface to suit your needs.
View real-time visualizations of IT’s activities and performance, and generate built-in reports.
Save time and money using the SysAid tools to optimize personal and team performance, and to improve service delivery.Key components
Create, view, add notes, see history, even add attachments across all active incidents and requests – directly from your mobile device.
Integrate SysAid with your existing IT environment, such as LDAP and email.
Integrate SysAid with third-party software applications and services, such as SAP, Salesforce, and Google Apps.
Manage your projects and the corresponding project tasks. View progress in charts plus the links and dependencies between project tasks.
Let end users remotely, and securely, connect to their work desktops from anywhere, via any device connected to the internet or intranet.