AI HELP DESK
The Help desk IT pros actually want to use
Streamlined, AI-powered, and built to free up time for the work that really moves the needle
Join 10M users all over the world
Your one-stop shop for all your help desk needs
Let AI do the sorting, flagging, and summarizing
AI is baked into the queue, so your team works smarter without lifting a finger. AI Intelligent Categorization tags tickets instantly, AI Emotion flags risky ones, and AI Case Summarization and AI Author speed up every reply. No toggling, no guesswork, just instant clarity.
Scotia Investments handles 125 tickets a week with AI
Read more
Track every step with Ticket Journey
Get the full story behind every ticket, status changes, agent actions, automations, and more. Use filters to zero in on key moments or view the full audit trail. No blind spots, just instant clarity.
Mission Health resolved tickets 90% faster with a reduced backlog.
Read more
Customize your ticket templates with ease
Create custom ticket templates that match your workflows. Guide users with built-in hints and maintain accuracy across your team. Fast setup, consistent results.
Tiger Feet achieved 75% faster resolution times.
Read more
Focus on what matters
SysAid Copilot for agents works inside your workflow to provide real-time, 24/7 contextual support. It summarizes ticket details, suggests precise replies, and highlights your highest-priority tickets based on your rules.
St. George City reduced MTTR by 20% and fully automated onboarding.
Read more
Our customers share their help desk success stories
The help desk you know and love, now powered by AI agents
With prebuilt AI agents handling everyday ITSM tasks for you across SysAid and your entire tech stack, your team can now dig into working on what really matters.
Top rated on G2, Capterra, and more
AI-driven help desk that gets results,
every time.
