Skills and Capabilities Required of a 2020 ITSM Professional

Insights from 20 Service Management Experts, Influencers, and Analysts

As corporate IT moves further away from being a technology-centric discipline, to one with a much greater focus on human engagement (despite the anticipated introduction of artificial intelligence) and business value, the simple fact is that the typical skills required of ITSM professionals will need to evolve.

But what needs to change? What new skills and capabilities are required for ITSM professionals to effectively transition to meet the needs of 2020?

Download this free eBook to:

  • Get views and perspectives from industry influencers on the ITSM professional role of 2020.
  • Better understand the changing skill set needed of a future ITSM professional.
  • Learn what capabilities will be required of your organization and its people.

 

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