Professional Services
Packages

Quick Value Packages

Let our experts help you get more value out of SysAid

Incident Management

Get expert consulting on your environment, and improve the setup of the incident form, self- service portal, and service catalog.
Enhanced Incident Management: Service Desk Automation

Get expert consulting on your environment and your service delivery process, to start making your system work for you – with service desk automation.
Enhanced Incident Management: Self-Service Portal, Standard

Enhance the user experience and boost self-service adoption with targeted Self-Service Portal consulting, including setup of the portal and service catalog.
Enhanced Incident Management: Self-Service Portal, Premium

Take your Self-Service Portal to the next level with professional graphic design, in addition to setup of the portal and service catalog.
Workflows Package

Boost productivity and organizational efficiency through workflows that work for you.
Asset Management

Gain visibility, boost service desk productivity, and cut costs through asset management. Expert consultants will help get you there with mapping assets and dashboards within the system.
CMDB

Map your organizational infrastructure, gain control of your inventory, and measure the business impact of Change processes through CMDB consulting.
Asset Management + CMDB

Combine the force of asset management and CMDB, to greater leverage your IT infrastructure when provisioning services.
Reporting

Providing service without data is meaningless. Get the data you need today in order to improve your service tomorrow. Includes two new reports to support your business processes.
BI Tool (license not included)

From analysis to insights to action. Use the power of BI to achieve continuous service delivery improvement. Includes creation and set up of one BI dashboard to support your business processes.
Automate Joe – MVP (1 target)

Empower your service desk through service orchestration using Automate Joe. Includes setup and configuration of one target.

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Custom Development Packages

Let our SysAid experts help you with your customizations.

Change Calendar Sync

Manage your change process schedule visually, leading to greater efficiency and organizational transparency.
Database Migrations

Bring your data with you! Migrate your data from your previous ITSM solution, and start benchmarking your performance in SysAid from day 1.
DocuSign

Integrate with DocuSign for digital signature and approval from within the service desk
Dynamic Due Dates

Track what matters. Don’t let your end users destroy your time to resolution. Track the net time it takes your administrators to resolve a ticket, without including end-user delays.
Emoji Survey

Make your CSAT surveys satisfying! Use emoji-based surveys to gain more responses and provide a more visually appealing experience.
Omni Panel

Gain greater efficiency by bringing all communications (notes, attachments, activities, chats, and links) into a single location, in an easy-to-read chronological table.
Shopping Cart

Boost your user satisfaction and self-service adoption by providing an amazing online marketplace experience. The shopping cart will display pricing, quantity, and images of the items.
Subscribe/Mentions Activities

Turn a ticket into a “feed” to automatically keep admins up-to-date on relevant ticket updates.
Watcher Feature – Basic

Subscribe end users to other users’ tickets, freeing up admin time spent on manual notifications. Also advantageous for users, so they can keep tabs on tickets that a colleague opened and CC’d them.
Watcher Feature – Advanced

Take your ticket ‘subscriptions’ to the next level. Include every ticket detail your users ever wanted to know.

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Incident Management

Enhanced Incident Management: Service Desk Automation

Enhanced Incident Management: Self-Service Portal, Standard

Enhanced Incident Management: Self-Service Portal, Premium

Workflows Package

Asset Management

CMDB

Asset Management + CMDB

Reporting

BI Tool (license not included)

Automate Joe – MVP (1 target)

Change Calendar Sync

Database Migrations

DocuSign

Dynamic Due Dates

Emoji Survey

Omni Panel

Shopping Cart

Subscribe/Mentions Activities

Watcher Feature – Basic

Watcher Feature – Advanced