Build Your Own AI Agents.
Simply And Easily.

Create custom AI agents that act, automate, and solve issues for you, without coding—and finally shift your ITSM from being reactive to proactive.

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Build AI agents for any IT task

Bring your service desk ideas to life with no-code AI agents that automate
workflows, learn and adapt on the fly, and make your ITSM future-ready .

Go from idea to impact—fast with Agentic AI

Build intelligent AI agents that automate away the busywork for you: from onboarding employees to resolving duplicate tickets, to flagging expiring warranties and predicting recurring issues. All without coding.

Easily create and customize your AI agents

Using a simple, conversational interface, you can easily create and customize your AI Agents in Copilot Mode. Or jump into Developer Mode if you want to get more hands-on. No matter how you build, you’re unlocking new ways to automate, innovate, and move faster.

Test in seconds, launch with confidence

Make sure your AI Agent performs without a hitch—with no hassle, no manual checks, and no errors. Just one click runs a test to confirm everything’s perfectly configured, so you can use it with confidence.

Maintain full control over AI access

Stay secure with full control over who can, and can’t, build, test, and publish AI Agents. With dedicated data pools and robust access controls, staying compliant, secure, and aligned with your organization’s policies, is a whole lot easier.

See where, when, and how AI agents are being used

Whenever an AI agent is used, all its tasks and interactions—and the end users it interacts with—are automatically logged into one place. Giving you full transparency of their ongoing performance.

Enterprise-grade security for all your AI agents

With SysAid AI Agent Builder, every AI agent is created and deployed within a multi-layered security framework. Allowing you to automate with confidence and stay in control at all times.

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Join 10M users all over the world

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Join 10M users all over the world

Let’s give AI some real work, shall we?

See what’s possible with AI agents in your ITSM

Frequently asked questions

What is Agentic AI?

Agentic AI refers to artificial intelligence that goes beyond providing insights—it acts on them. By independently performing tasks, automating actions, and making context-aware decisions, Agentic AI transforms AI from a passive assistant into an active problem-solver. It handles IT requests, streamlines processes, and improves response times with minimal human input, taking generative AI to the next level.

What is a SysAid AI Agent?

SysAid AI Agents are specialized ITSM assistants designed to do more than just make suggestions—they take action. These AI-driven tools automate complex workflows, manage routine tasks, and proactively identify opportunities for efficiency. By doing so, they free up IT teams to focus on strategic initiatives, boosting productivity and driving impactful results.

What is the AI Agent Builder?

The SysAid AI Agent Builder is an intuitive, no-code platform that empowers IT admins to create and customize AI Agents effortlessly. This tool enables IT teams to automate repetitive tasks, optimize workflows, and drive innovation. With a dedicated data pool, access controls can be managed easily, ensuring only authorized users can interact with the agents. The Builder also offers tools to monitor, fine-tune, and tailor interactions, giving you complete control over AI-driven service capabilities—all while enhancing IT service delivery and enabling teams to focus on strategic challenges.

What is the difference between AI Agents and Chatbots?

Chatbots are conversational assistants that respond to queries using predefined knowledge bases. They are limited to answering questions and lack the ability to take independent action. However, chatbots can integrate with AI Agents to handle more complex user requests. AI Agents, on the other hand, are goal-oriented systems capable of making decisions and executing tasks autonomously or on demand. Unlike chatbots, they go beyond conversations, working across systems, adapting dynamically, and delivering real-time results. While chatbots handle routine interactions, AI Agents enable intelligent automation, making them essential for advanced, decision-driven workflows.

How does SysAid ensure the security of AI Agents?

SysAid prioritizes AI Agent security by operating within defined guardrails and implementing robust, customizable data controls. These measures include continuous monitoring, fine-tuning, and compliance with security protocols, ensuring agents perform within clearly established limitations. Additionally, scenarios requiring human oversight or approval are built in to maintain a secure and controlled environment.

Will AI Agents replace traditional ITSM platforms?

No, AI Agents are designed to complement traditional ITSM platforms, not replace them. By automating repetitive tasks and enabling intelligent workflows, they enhance and extend the capabilities of ITSM platforms, allowing teams to work more efficiently and focus on strategic priorities.

What are SysAid’s Prebuilt AI Agents?

SysAid’s dozens of prebuilt AI Agents are just the beginning. At launch, they cover a wide range of tasks, from service management and asset management to many more. See the full list here

See how easy it is to build AI agents.

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