Home Michael Nahmias
Started at SysAid as a Customer Relations Account Manager and then moved to the role of SysAid Academy Supervisor, all the while playing an even more important role – that of SysAid’s über-talented singer and performer. Producing Academy videos, as well as the fun music ones is Michael’s second passion….his first being his lovely wife and oh-so-adorable little girls.
563 Views
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May 29th, 2014
If you’ve ever attended one of our courses, then you must have heard the term Let SysAid Work For You. This might sound like a slogan we use in order to sell SysAid, but I promise you, it is just a description of the reality. SysAid can help reduce your response time dramatically if you...
523 Views
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November 19th, 2013
If you have a SysAid CSS account, this blog post is directed towards you. SysAid has decided to merge SysAid CSS with our leading ITSM solution SysAid IT, and you have a lot to gain. As you may have noticed, SysAid CSS was not upgraded for quite some time. We were in thinking mode, assessing...
604 Views
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October 16th, 2013
Famed management consultant and researcher Peter Drucker once said, “what’s measured, improves.” While companies have long used KPIs in call centers for this reason, they haven’t had a lot of other metrics for measuring performance in other customer service channels. FAQs, publicly-facing knowledge bases, communities and other forms of self-service provide a lot of value...
516 Views
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September 24th, 2013
Preparing training material and informative content is always challenging and fun at the same time. Lucky for me, I get to have fun almost every day in my role as SysAid Academy Supervisor. Every month we prepare a webinar that we think can make you a better SysAider, and this content is available for you...
553 Views
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May 8th, 2013
The word “chat” has changed its definition over the years as the internet became an integral part of our everyday lives. Today, when people say, “lets chat about it,” it is highly probable that they mean: let’s chat on Facebook, Google, Skype or MSN. What is so appealing in using online chat rather than sending...
604 Views
|
October 16th, 2013
Famed management consultant and researcher Peter Drucker once said, “what’s measured, improves.” While companies have long used KPIs in call centers for this reason, they haven’t had a lot of other metrics for measuring performance in other customer service channels. FAQs, publicly-facing knowledge bases, communities and other forms of self-service provide a lot of value...
563 Views
|
May 29th, 2014
If you’ve ever attended one of our courses, then you must have heard the term Let SysAid Work For You. This might sound like a slogan we use in order to sell SysAid, but I promise you, it is just a description of the reality. SysAid can help reduce your response time dramatically if you...
553 Views
|
May 8th, 2013
The word “chat” has changed its definition over the years as the internet became an integral part of our everyday lives. Today, when people say, “lets chat about it,” it is highly probable that they mean: let’s chat on Facebook, Google, Skype or MSN. What is so appealing in using online chat rather than sending...
523 Views
|
November 19th, 2013
If you have a SysAid CSS account, this blog post is directed towards you. SysAid has decided to merge SysAid CSS with our leading ITSM solution SysAid IT, and you have a lot to gain. As you may have noticed, SysAid CSS was not upgraded for quite some time. We were in thinking mode, assessing...
516 Views
|
September 24th, 2013
Preparing training material and informative content is always challenging and fun at the same time. Lucky for me, I get to have fun almost every day in my role as SysAid Academy Supervisor. Every month we prepare a webinar that we think can make you a better SysAider, and this content is available for you...
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