Home Yair Bortinger
Working at SysAid since 2011, first as an account manager and now leading the SysAid Gold Support team, Yair is passionate about giving top-notch customer service and you can often hear him schmoozing comfortably with his customers. A history buff, a Trekkie, and being a dedicated husband and father to two small boys complete the package that makes Yair the smiley-faced darling in the office and out!
746 Views
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July 29th, 2014
“The customer is always right,” right? Whether that old adage is true is irrelevant. But there is another saying that should be plastered on the walls of every IT help desk: The Customer is Always the Customer. And, as a customer, each is entitled to polite service, accurate information, and timely resolution of any issues....
779 Views
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April 23rd, 2014
My customers ask me this question all the time – what is SysAid’s SLA? Up until recently my answer was always, “We don’t have an official SLA but we strive to reply within 24 hours.” Today, I am thrilled to change my answer because now SysAid does have an official SLA!!! Countless hours have been...
779 Views
|
April 23rd, 2014
My customers ask me this question all the time – what is SysAid’s SLA? Up until recently my answer was always, “We don’t have an official SLA but we strive to reply within 24 hours.” Today, I am thrilled to change my answer because now SysAid does have an official SLA!!! Countless hours have been...
746 Views
|
July 29th, 2014
“The customer is always right,” right? Whether that old adage is true is irrelevant. But there is another saying that should be plastered on the walls of every IT help desk: The Customer is Always the Customer. And, as a customer, each is entitled to polite service, accurate information, and timely resolution of any issues....
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