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We have been more-than-hinting for some time now about the cool stuff we’ve been working on here at SysAid, particularly the user interface (UI) makeover on the Service Desk, which started about...
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User Interface (UI) and User Experience (UX) is not a new topic. I remember two decades ago it was called MMI (machine man interface) and was given other assorted names over the...
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As someone who has been in the IT services industry for several years, I am often asked - what is the right price to pay for a help desk solution? This seems...
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For all those iPhone users out there who like to discover new features that they have and don't know about (also known as the surprise factor), I am putting together here a...
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I like to think of myself as a reasonably intelligent person. I’ve been working in ITSM for many years and I understand the mechanics behind change, but it has always been one...
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For many of us in the IT Service Management world, our time at work takes up the majority of our waking life. Glued to our technology and hunched over our keyboards, it...
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It is likely that many years into the future, historians will look back at this decade as the time when technology truly penetrated all walks of human life. It is a sign...
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It was a black-tie event in Las Vegas and our brazen VP Customer Relations, Joseph Zargari, took the long flight over there to graciously accept the award on SysAid’s behalf. We're truly...
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The last few weeks have been pretty big for the ITSM industry. First we had the Service Desk and IT Support Show (SITS 13 Europe) where the great and the good of...
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The word "chat" has changed its definition over the years as the internet became an integral part of our everyday lives. Today, when people say, "lets chat about it," it is highly...
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This time last year, I was just about to commence a new career as a writer and ITSM Analyst, and kicked this all off with two days at SITS 2012. In that...
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Every now and again, an all-too-rare thing happens to me these days—I get great customer service! More often than not, bad customer service can leave us even more agitated than the situation...
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We have been very busy here at SITS13…and I do mean VERY BUSY! To be perfectly honest, I had every intention of attending some educational sessions during the conference, but our booth...
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At 9 o’clock this morning we were like busy bees taking care of all the last minute details for our booth opening at SITS13. We really didn’t know what to expect. And...
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