Born in Israel and raised in the United States, Sivan has been across the world several times. In SysAid, Sivan started as a help desk ticket dispatcher and in just under a year worked her way up to being an Account Manager for the VIP/Gold customers, and then onwards to SysAid Professional Services. The geek that she is keeps her, during her recreational time, immersed in gaming online at home with a few friends in the wonderful air-conditioned apartment avoiding the sun.
Why do we IT service management (ITSM) people have trouble understanding and predicting how our customers and other colleagues in the business will behave? Really understanding the customer’s perspective requires more than... Keep reading >>
On September 15th we had our annual Customer Relations Day, a day to relax away from the office without the normal separation of borders between managers and staff, where we can take... Keep reading >>