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ITIL 4

4 posts include this topic
 

The ITIL 4 Foundation publication and exams were released in February 2019, and I hope that you have seen some information about this new version. But if you haven’t, then reviewing some...
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ITIL 4 Foundation was released in February this year. This new version of the leading best practice framework for IT service management (ITSM) introduced a number of new concepts. You can read...
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ITIL 4’s continual improvement management practice – remember, it was continual service improvement (CSI) in ITIL v3 – is a recurring organizational activity performed at all levels to ensure that an organization’s...
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I delivered a webinar about ITIL 4 on 6th March.  The webinar was titled How ITIL 4 can help you get closer to your customers, and it included lots of stories to...
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