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Knowledge Management

3 posts include this topic
 

Ah, knowledge management. The concept is nearly as old as IT service management (ITSM) itself, but many IT departments still struggle to make knowledge sharing work in their organizations. To back this...
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In the words of The Scarecrow in The Wizard of Oz: “If I only had a brain.” In some ways this describes the role of knowledge management in companies as a whole,...
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For many companies, the IT help desk acts as the face, or the front of house, of the IT organization. It handles employee issues and service requests, while also dealing with most,...
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