SysAidTM On-PremiseWelcome to Summer 16!


Download Summer 16




Summer 16 Highlights


Welcome Nagios to the SysAid Family
The Nagios monitoring tool allows admins to automatically generate SRs from Nagios events and alerts within SysAid. It also allows admins to import hosts monitored in Nagios to SysAid Asset Management and to view the Nagios Dashboard in SysAid.


Brand-New iOS Mobile App
New SysAid mobile app includes redesigned user interface for a consistent experience across iPhones and iPads.


Visual Workflow for Processes
A new graphical representation of workflows is now available and includes Action Item statuses and dependencies.


New Reporting Capabilities
Clustered display for Report Bar Charts: Admins can choose to display a report's bar chart data in stacked or clustered (side-by-side) bars.


Improvements to the New BI Analytics and Advanced Reporting
The Timer sheet includes Custom Column calculations , and you can modify certain charts to display additional dimensions.


Change from Flash to HTML5
Charts and graphs that were based on Flash technology, such as those in Dashboards and IT Benchmark, now run on HTML5.


New Third-Party Integrations
New products and services have recently been added to the family of SysAid's third-party integrations and add-ons, such as Office 365, OneLogin, IPFilter, and OpenAM.





Previous On-Premise Highlights






January-March 2016 Winter 16 Highlights

  • Admins can now set their default (after-login) home page
  • A more robust and secure Password Services interface from locked computers
  • View calendars of other admins who are members of the same Group
  • One click to reset all column filters within a list
  • Demote admins to end users
  • Easily attach files to SR emails
  • Embed links in email notifications for action items, which allow end users to approve or deny an action item directly from the email





SysAid Summer 16 Edition
On-Premise Upgrade



Windows (Upgrade)


Linux (Upgrade)




  • To upgrade to SysAid Summer 16, you must be running SysAid 14.4 or higher.
  • To start using SysAid MDM capabilities, you must be running Tomcat 7 or above.
  • You can only use the 64-bit Windows upgrade if your initial SysAid installation was 64-bit. If you are not sure, you can try installing the 64-bit upgrade. If it is incorrect you will be prompted, and then simply install the 32-bit upgrade.
  • To run SysAid release 9.0 and higher for Linux/Unix/Mac, you must have SUN Java 1.7 or higher and Tomcat 7 installed on the SysAid server.
  • SysAid's Patch Management capabilities require the latest versions of the SysAid agent and the RDS to be running on the machines you want to patch.
RDS Installation


If you are using RDS, upgrade to the latest version: