AI Chatbot via Microsoft Teams

Forget clunky service desks! Our AI Chatbot integrates right inside Microsoft Teams, so you can chat with it just like you would a coworker. Need answers, have questions, or want to submit a ticket? Just fire away! This conversational approach makes getting help a breeze, saving you precious time in the process.

Response Rating

Gather end-user feedback on the usefulness and quality of responses they received from the AI Chatbot with an easy click of a thumbs-up or thumbs-down icon. To help you improve even further, a feedback box will appear, allowing end users to provide more context about their experience. This way, the AI Chatbot gets better and better at supporting your end users.

Data Pool

Train the AI Chatbot for end users on a knowledge base articles, internal data, and historical tickets – as well as verified external data sources, links, and documents. So the recommendations it gives are 100% relevant and unique to your organization.

With our latest feature integration, SharePoint Connector, AI Admins can seamlessly import SharePoint knowledge into the AI Chatbot, ensuring end users have instant access to up-to-date information.

Monitor & Fine-Tune

Give admins control over the quality of answers that the AI Chatbot provides, so they can edit and fine-tune the answers as necessary.

Guardrails

Be empowered to effectively monitor employee interactions with our AI Chatbot. So all interactions remain regulated and no one shares sensitive information by accident.

AI Emailbot

Provide the same seamless, conversational experience via email. If the bot can provide an answer to a new ticket, it will craft a context-sensitive response just for them. 

And they’ll get it in their inbox within minutes. So, any simple questions get answered right away. Emails feel more like conversations thanks to the bot’s easy-to-understand replies. And of course, it frees up admins to tackle more complex issues.

AI Insights

Get an overview of your KPIs compared to industry benchmarks every week in your inbox with recommendations and predictions for the next reporting period.

So your admins can make data-driven decisions to improve the organization’s service management quality.

AI Case Summarization

Provides admins with a real-time summary of the ticket content when they hover over the ticket title from the queue or from within the ticket page.

This slashes the amount of time admin would otherwise spend going into every ticket to read and understand the full context.

AI Emotion

Helps admins immediately understand how an end user feels. So, they can prioritize tickets effectively and make sure everyone is happy.

Better yet, they can track the impact their actions have in real-time.

AI Author

Empowers admins to compose messages with different tones and styles in a fraction of the time.

Instead of worrying about semantics, grammar, spelling or punctuation, AI Author swoops in to ensure that the messages are clear and the tone is on point.

In other words, this is your personal writing assistant. That’s right, AI Chatbot makes responses on par.

AI Intelligent Categorization

Did you know that 40% of tickets are miscategorized?

Not anymore though. Now, AI Intelligent Categorization will suggest a more accurate classification of the SR based on the category schema of the organization.

So with just one click, the category and subcategories can be automatically updated.

Now, with AI Intelligent Categorization’s new escalation rule in SysAid’s Ticket Automation, admins get to decide when and where it kicks in for super-smooth ticket organization. It’s all about giving you more control!