Olufemi Onabowale is the Associate Director of Global ITSM at IHS Towers. With more than a decade of experience as an IT leader, he is guided by the principles of information security and customer experience, in ensuring business value delivery through the effective management of IT services.

Learn how IT can establish what Olufemi calls “the C-P-R fundamental pillars” of success, which are Competency, Professionalism, and Responsiveness. The focus is on the employees (users) as they are the most important organizational asset.

Join this session to better grasp an understanding of how empowered users and an enabling environment stimulates positivity that translates to value co-creation when delivering IT services.