SMART 2021 SysAid Workshop: How Do You Know You’re Doing a Good Job?
SYSAID SMART 2021
VIRTUAL CUSTOMER CONFERENCE
Watch the recording
Meet the Speaker:
SysAid Workshop: How Do You Know You’re Doing a Good Job?
How do we measure our performance as service desk administrators, as a group?
Are we responding to tickets quickly? Are we meeting our SLAs?
What are some of the most common issues of the service desk? To answer these questions, we’ll take a look at two features that SysAid offers: Reporting & BI Analytics