In 23 years working for the UK government, Ivor moved from forestry to ITSM via prisons, warehousing, and training. In 1999 he became an ITSM consultant and trainer. His authoring credits include ITIL versions 1, 2, and 3, as well as ISO/IEC20000, itSMF, and ITSM Library publications; and has been an ITIL examiner since 1991. An active contributor to social media and blogs (more can be seen at http://www.macfpartners.com), Ivor is well known at ITSM events and has presented around the world (40 countries so far and on every continent except Antarctica).