Home Michael Slabodnick
Started working in IT in 1999 as a support desk analyst as a way to help pay for food during college. Studied Electrical Engineering for two years before realizing biochemistry was more fun than differential equations, and so ultimately graduated with a Biology degree in 2006. Having (reluctantly) failed at getting accepted into dental school, embraced working in IT and has gone broke becoming an ITIL Expert. Likes to jog, sing camp songs, quote Mel Brooks movie lines, make dumb jokes, and spend way too many hours into the late night playing Call of Duty to relive his immature teenage years.
688 Views
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November 24th, 2014
I can’t tell you how excited I am to be a part of SysAid’s latest release SysAid 14.4. Sure, I may not be as crazy as Steve Ballmer, but there’s a sense of energy as we approach the final stages that is to be the latest offering from SysAid. The beta testing community, also known...
485 Views
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September 9th, 2014
When I hear about Shadow IT and comments that the IT department will soon be dead, here are a few ITSM panicking thoughts I’ve heard so far: Cloud computing is destroying the data center. IT as we know it is going away. Save yourself and change careers now! Perhaps an exciting job in exotic bird...
542 Views
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September 3rd, 2014
I’ve enjoyed working in the technology field for well over a decade. Either working on the service desk, in the process arena with incident management, or as a developer building creative solutions, I’ve always felt that the overall goal of IT was to make everything for customers as easy and seamless as possible. Mobile devices,...
621 Views
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August 5th, 2014
Why do I keep reading such statements as “get rid of IT from ITSM?” Is it that Service Management simply needs to get out of the IT world? I can get that—we want to try and project the belief that IT has been growing its involvement with the business. In fact, there are the ongoing...
688 Views
|
November 24th, 2014
I can’t tell you how excited I am to be a part of SysAid’s latest release SysAid 14.4. Sure, I may not be as crazy as Steve Ballmer, but there’s a sense of energy as we approach the final stages that is to be the latest offering from SysAid. The beta testing community, also known...
621 Views
|
August 5th, 2014
Why do I keep reading such statements as “get rid of IT from ITSM?” Is it that Service Management simply needs to get out of the IT world? I can get that—we want to try and project the belief that IT has been growing its involvement with the business. In fact, there are the ongoing...
542 Views
|
September 3rd, 2014
I’ve enjoyed working in the technology field for well over a decade. Either working on the service desk, in the process arena with incident management, or as a developer building creative solutions, I’ve always felt that the overall goal of IT was to make everything for customers as easy and seamless as possible. Mobile devices,...
485 Views
|
September 9th, 2014
When I hear about Shadow IT and comments that the IT department will soon be dead, here are a few ITSM panicking thoughts I’ve heard so far: Cloud computing is destroying the data center. IT as we know it is going away. Save yourself and change careers now! Perhaps an exciting job in exotic bird...
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