We have been very busy here at SITS13…and I do mean VERY BUSY!

To be perfectly honest, I had every intention of attending some educational sessions during the conference, but our booth has been rocking like crazy and we had crowds of IT experts, Service Desk Managers, IT Directors and more flocking our way—all wanting to learn more about our offering and take photos with Joe The IT Guy.

I was happy to speak to the dozens of SysAid customers that attended the show and stopped by to say hi and pick up one of our freebies. The small mushroom desk hoovers were a real hit!

Proud to see SysAid doing their part to make the world a cleaner place :).

I just came out of my session Benchmarking & BI: Sat Navs for Service Desks. With all the amazing speakers at SITS13, luckily, I had a full house. The audience was very intrigued by the subject and was not shy about asking questions. They are actually stopping by our booth right now while I am writing this blog because they want to learn more about our benchmarking program and how to utilize the SysAid Community for best practices and tips to improve. What a wonderful feeling – thanks to everyone who came to listen and learn!

During my presentation, I showed how BI and Benchmarking tools help guide the Service Desk and make sure it improves the service you deliver. The presentation and examples will be available in a dedicated blog that I will write shortly, so stay tuned. Here’s just 2 of the slides:

There are a lot of vendors showing here today. We are actually getting great inputs on SysAid from people who have seen quite a few solutions in the past 48 hours. They like what they see and I believe we will soon see them join the family as new SysAiders!

I also had the chance to spend some time with top Forrester analyst Stephan Mann. Although we spoke over the phone many times before and met a few months back in his office, it was great to meet here at SITS13 in a less formal manner. By the way, Stephen is a top blogger – see what he wrote about IT Service Management Benchmarks.

Looking forward to seeing you all at SITS14!

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