We did it! But, not alone, only with our customers. SysAid collaborated with many customers around the world to get their input on the new UI. We did this because we value our customer's opinion, and we strive to keep our customers happy. So, what is all the hype, and what is exciting with SysAid’s new UI?
I’ll fill you in.
The goal was to significantly enhance the user experience by creating something that is cleaner, drives action, and will help you be more effective in delivering top-notch service. The result preserves the previous unique customizability, setting SysAid apart from other platforms while minimizing the need to click or scroll when working on incidents.
We mentioned in our press release that IT admins spend 85 % of their time on ticket resolutions. Ever feel like your tickets just keep escalating? Or that you are wasting your time on repeated incidents? You might think it’s fine, but it’s not, there are ways to save your time!
Fortunately, our enhanced UI is engineered to reduce IT admin effort and save time. This is wonderfully accomplished by providing all the tools and data you need in one window.
Other helpful features include a:
Don’t forget about Joe the IT Guy! Joe had his own refresh. That’s right, our IT guy also deserved a makeover. Time has passed and Joe has matured, he’s wiser and far more experienced in the world of ITSM. He was even named one of the top 25 thought leaders, in technical support and service management for 2018 by HDI. You can follow Joe at @Joe_the_IT_guy, if you aren’t doing so already — he’s truly the guy who’s on top of ITSM news.
We are proud of the changes to our new UI and know you’ll feel the difference. Please note that this is only the first phase, with some exciting new enhancements taking place later in the year. Be sure to stay tuned.
Want to see the new UI in action for yourself? If you missed the webinar or you’d like to watch it again, you can find the on-demand recording here.