Press & Media

SysAid Announces 20% Revenue Growth and 15% Growth in Customer Base

New Customers Include Brooks Brothers, Toyota and Xerox Human Services

Tel Aviv, Israel – Jan. 31, 2014 - SysAid Technologies Ltd. (, a leading provider of IT service management (ITSM) solutions, announced today that the company has achieved revenue growth of 20% and 15% growth in customers in 2013.

This year, leading organizations from an array of industries have chosen SysAid for a comprehensive ITSM solution. New customers include Brooks Brothers, NHS Trustmarque, Guardian News and Media, Rutgers University Libraries, Toyota and Xerox Human Services. They join a diverse user base that ranges from small and midsize organizations to Global 2000 corporations, government agencies and prestigious universities.

While the United States is home to over 41% of SysAid customers, in 2013 the company continued to expand into new locations, including the Cook Islands, Isle of Man, Macau, Mali, Turkey and the Caicos Islands. Today, SysAid is used by over 100,000 IT administrators in more than 140 countries.

“SysAid’s growth and wide appeal reflects the distinct advantage of using one integrated ITSM solution that can take on all the fundamentals of IT service in any organization,” said Sarah Lahav, CEO of SysAid. “In 2013, we have invested heavily in bringing new talent aboard and improving our cloud infrastructure, and we’ve continued to make customer requests a driving force behind our development plans.”

In May of 2013, Network Products Guide, a leading technology research and advisory guide, awarded SysAid 9.0 a Gold Medal for the Most Innovative IT Software at the 8th Annual Hot Companies and Best Awards. Committed to taking the platform to even higher levels, SysAid released Version 9.1 of its platform in October. By revamping the user interface and upgrading the solution’s default embedded database to MS SQL Express, a top tier database offering, SysAid enhanced the ease, speed and capabilities of the award-winning platform.

SysAid has also taken the lead in communicating its solutions and the experience of being an IT system administrator in authentic and novel ways. The company’s “SysAdmin Day Movie Trailer: Revenge of the SysAdmin” and “Joe the IT Guy” video series have attracted hundreds of thousands of online viewers, demonstrating that IT administration can be discussed in a way that is relatable and fun.

“We build software that transforms the experience of being an IT admin because we understand the unique challenges and frustrations of that role,” said Lahav. “Computers may technical, but helping people and entire companies excel can be fulfilling, and that’s what we empower IT to do. Our videos remind the world that IT is really about people, not machines. ”

To learn more about SysAid, visit

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Media Contact:
Lindsey Pugh