Press & Media

Led by New Remote Control Access Feature, SysAid IT 8.0 Provides Administrators With Full Mobile Management of Their Help Desks

Latest Release Also Includes a Password Self-Reset Module, Allowing End Users to Self-Reset Their Password or Unlock Their Network Accounts

Tel Aviv, Israel – May 24, 2011 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, launched today SysAid IT 8.0, the world's first fully mobile help desk and asset management software. The version is highlighted by a new password services module and extended remote control capabilities.

SysAid IT 8.0 supports all of the leading mobile platforms as well as the iPad 1 & 2 and all tablets running on Android, Blackberry and Windows 7 OS, extending the ability of IT administrators to manage and maintain their Help Desks using a mobile platform.

"Release 8.0 was developed to optimize our software for use on a mobile device," said Israel Lifshitz, founder and CEO of SysAid. "Analysts and IT industry experts have long spoken about the impact that mobile capabilities will have on the IT industry. With the launch of the IT industry's first fully integrated mobile Help Desk platform, IT administrators will now be able to use their mobile devices to maximize efficiency, whether they are in the office or on the road."

SysAid IT 8.0 allows administrators to remotely control desktops from any web browser- on any device. The new release also includes SysAid's iPhone 2.0 app, which provides free push notifications with real-time IT network and user request updates.

The new Password Services Module allows end users to self-reset their passwords and/or unlock their network accounts. This option greatly reduces the number of password service requests submitted, meaning that IT administrators can focus on more complex tasks. It also helps reduce company IT costs associated with the handling of simple, yet time-consuming password issues. In fact, a Gartner study entitled "Password Reset: Self-Service That You Will Love," indicated that 15% to 30% of help desk calls are password reset requests. The study also reports that each password reset request, if handled by helpdesk personnel, costs between $51 and $147.

Major enhancements were also made to the user interface to improve performance and reduce the number of clicks required for each action, resulting in enhanced overall usability. Additionally, administrators can also conduct an automatic (agentless) scan of the network and inventory using Windows Machine Interface (WMI). SysAid IT 8.0 also includes an advanced asset management dashboard to view and track all hardware, software and incidents.

SysAid IT is available as Software-as-a-Service (SaaS) or in-house delivery models, in Pro and Enterprise editions. A comprehensive version is also available free of charge to small businesses with fewer than 100 users. SysAid IT is used in more the 60,000 organizations.

For a demo of SysAid IT and to download the solution, please visit:
http://www.ilient.com/release-upgrades.htm


About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit www.sysaid.com.

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.


Media Contact:
Lindsey Pugh
SS|PR
847-415-9306
lpugh@sspr.com