Press & Media

New Solution Enables Businesses to Easily Integrate Chat Capabilities Directly into Their Websites to Enhance Customer Interaction and Boost Satisfaction

Tel Aviv, Israel –December 1, 2010 - SysAid Technologies Ltd., (, a leading global provider of ITSM (IT Service Management) and Customer Service Support (CSS) software, launched today its new Live Chat Solution. The new offering, which may be instantly integrated into existing company websites, allows online visitors to communicate with business representatives in real-time and is designed to help improve customer service quality.

The intuitive interface allows administrators to manage multiple chat conversations at once. All transcripts are automatically logged and stored, enabling customer chat histories to be easily retrieved for future reference.

"The ability to chat in real-time not only allows companies to provide immediate customer support, it also helps build and maintain quality customer relationships," said Israel Lifshitz, founder and CEO of SysAid. "Many businesses have approached us for a simple stand-alone live chat solution and SysAid is pleased to launch its new Live Chat service and to enable businesses of all sizes to benefit from this valuable tool."

The SysAid Chat box may be integrated into existing websites by simply copying and pasting a line of HTML code. Additionally, the chat icons, colors and images can be easily personalized to best reflect the company's brand.

Key features of the new chat solution include: predefined queues that automatically route online visitors to different queues (such as sales, customer support, technical support, or billing); as well as customized text templates that can be entered quickly when chatting with a visitor, eliminating the need to repeatedly retype common replies. In addition, a "leave-a-message" function automatically sends visitors' queries to the administrator's email when no representative is available to chat.

Leveraging the cloud computing platform (SaaS), SysAid Live Chat is hosted completely in SysAid data centers, and no installation or maintenance is required. SysAid Live Chat is available for free to companies with one administrator. Larger service departments can upgrade to SysAid Pro and add additional administrators for just $9 per user per month.

For additional information and to open a SysAid Live Chat account, please visit

About SysAid Technologies

SysAid provides IT and enterprise service management solutions that transform IT agent productivity, drastically enhance the end-user experience, and drive value across the organization. SysAid partners with over 10,000 customers, from small businesses to Fortune 500 enterprises across 140 countries.

Available in 42 languages as a cloud-based and on-premises solution, SysAid combines all the essential IT tools in one platform. For more information, please visit

Media Contact:
Lindsey Pugh