SysAid products and modules offer a number of predefined notifications, triggered by specific events, such as new ticket submissions and incident, service request, problem, or change record changes. The notification content and layout are fully configurable to meet your design and content needs. Notifications also support application variables and HTML code.
You can quickly, and easily, replace the SysAid logo with your company logo so that SysAid Help Desk, or SysAid ITSM, represents your organization’s brand, design choices, and culture.
HTML Configuration and Customization
Most SysAid HTML files are customizable. You can modify the HTML files to adjust page layout and edit page content. For example, you can add links in the SysAid Self-Service Portal
for other services you may have in your organization, or create specific customized functions within SysAid.