Easily configure or customize SysAid products to meet your exact needs or requirements. Integrate with third-party apps, write custom scripts, add form validation rules, and more.
SysAid products and modules offer a number of predefined notifications, triggered by specific events, such as new ticket submissions and incident, service request, problem, or change record changes. The notification content and layout are fully configurable to meet your design and content needs. Notifications also support application variables and HTML code.
You can quickly, and easily, replace the SysAid logo with your company logo so that SysAid Help Desk, or SysAid ITSM, represents your organization’s brand, design choices, and culture.
HTML Configuration and Customization
Most SysAid HTML files are customizable. You can modify the HTML files to adjust page layout and edit page content. For example, you can add links in the SysAid Self-Service Portal (link) for other services you may have in your organization, or create specific customized functions within SysAid.
The ease of use, wealth of features and off-the-shelf approach are the building blocks of what makes SysAid better than other products.
Custom Embedded Submission Forms
Using SysAid Web Forms you can create a custom Record Submission Form and embed it into any website of your choosing. This allows end users to submit an incident directly into SysAid without the need to access the SysAid Self-Service Portal.
Additional Custom Fields
SysAid's IT user interface is available in 10 languages and the Self-Service Portal interface in 42. Using the built-in translate feature you can fine-tune any of the native languages according to your needs, or translate SysAid into a language for which a translation does not yet exist.
Configurable Self-Service Portal
SysAid Self-Service Portal (link) is fully configurable, where you can specify which features are available to your users (e.g. FAQs, Chat). You can also define the required behavior for some of the available SysAid Self-Service Portal capabilities, for example, whether end users are allowed to close their own tickets and, if they are, the status assigned to those tickets after they are closed. HTML customization is also available - see HTML Configuration and Customization.