System and Interfaces
SysAid’s usefulness and reach can be enhanced through integrations with other corporate applications and systems. With LDAP integration, email integration, API, and more, SysAid seamlessly becomes a part of your corporate IT environment.
LDAP Integration (Active Directory)
SysAid’s LDAP integration allows you to upload end-user information into SysAid to let end users access SysAid Help Desk, or SysAid ITSM, via their active directory passwords.
Incoming email integration allows you to automatically: create new incident records from incoming emails; log all end-user responses within an incident or service request record; and update the record status when an end user responds.
SMS/Text Message Integration
SysAid offers out-of-the-box SMS/text message integration using leading service providers, with the option to add your own service provider should you wish to do so. You can choose which scenarios trigger text messages, such as monitoring alerts or unassigned high-priority incidents. You can also configure text messages to include the details you need to understand the situation you are being alerted to.
Integrate SysAid with your external applications and write your own code to create, retrieve, update, and delete SysAid entities.
SysAid supports the following databases: Oracle, MySQL, Microsoft SQL, and internal Derby databases.
Web Server Integration
SysAid can integrate with IIS and Apache web servers.
Single Sign-On (SSO)
Import Asset Data from CSV Files
You can import and update asset data using a CSV (comma-separated values) file. This capability allows you to easily migrate data from another system and allows you to set up integrations with external asset management databases.
Provide effective and organized support to multiple companies, business units, clients, and locations.
Secured Communication (SSL)
SysAid supports secured communication through Secure Sockets Layer (SSL).