LDAP Integration (Active Directory)
SysAid’s LDAP integration allows you to upload end-user information into SysAid to let end users access SysAid Help Desk, or SysAid ITSM, via their active directory passwords.
Incoming email integration allows you to automatically: create new incident records from incoming emails; log all end-user responses within an incident or service request record; and update the record status when an end user responds.
- All emails sent from within tickets are saved as correspondence in the email message log
- Incident and service request records can send automatic notifications to IT support personnel and end users
- You can also enable email notifications for monitoring
- Receive critical email updates about escalated incidents or service requests
SMS/Text Message Integration
SysAid offers out-of-the-box SMS/text message integration using leading service providers, with the option to add your own service provider should you wish to do so. You can choose which scenarios trigger text messages, such as monitoring alerts or unassigned high-priority incidents. You can also configure text messages to include the details you need to understand the situation you are being alerted to.