System and Interfaces

SysAid’s usefulness and reach can be enhanced through integrations with other corporate applications and systems. With LDAP
integration, email integration, API, and more, SysAid seamlessly becomes a part of your corporate IT environment.

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LDAP Integration (Active Directory)

Upload end-user information into SysAid to let agents and end users access via their active directory passwords.

Email Integration (Incoming and Outgoing)

Automatically create new incident records from incoming emails, log all end-user responses within an incident or service request record, and update the record status when an end user responds. You can also reply from within the ticket, and the recipient will receive an email notification.

Sms/Text Message Integration

SysAid offers out-of-the-box SMS/ text message integration using leading service providers, with an option to add your own service provider. Choose which scenarios trigger text messages, such as monitoring alerts or unassigned high-priority incidents. Also configure text messages to include the details you need to understand the situation to which you are being alerted.

API

Integrate SysAid with your external applications and write your own code to create, retrieve, update, and delete SysAid entities. The SysAid API allows up to two login requests and up to 1,000 other requests – every five minutes.

Database Integration

SysAid supports the following databases: MySQL, and Microsoft SQL.

Multi-Company Support

Provide effective and organized support to multiple companies, business units, clients, and locations.

Single Sign-on (SSO)

We support several single sign-on credential providers. See our Marketplace for more information.

Import Asset Data From CSV Files

Import and update asset data using a CSV (comma-separated values) file. This capability allows you to easily migrate data from another system as well as set up integrations with external asset management databases.

Audit Log

View all the events that have occurred in SysAid, including (but not limited to):

  • Changes to account defaults
  • Network discovery scans
  • Notes that agents leave when they change settings

Frequently Asked Questions

What Systems And Interfaces Does SysAid Offer To Expand Reach?

SysAid has several integrations with other corporate applications and systems that allow our product to seamlessly integrate as part of your corporate IT environment. For example, LDAP integration lets agents and end users access end-user information from their active directory. We also have email, SMS, and database integrations. We have our very own API to integrate with external applications, multi-company support, SSO, audit logs, and the ability to import asset data from CSV files.

What Is Unique About SysAid’s Email Integrations?

With SysAid’s email integrations, you can automatically create new incident records from incoming emails, and automatically assign a person to start solving this issue. You can also log any end-user responses from an incident or service request record and make an update when an end user responds. This way you can keep track of all the updates, any ongoing or persistent issues, and struggles that the end user is facing all in one place. Finally, should you wish to speak to the recipient, you can send them an email and the user will get a reply from within the ticket.

What Does SysAid’s SMS Integration Offer?

SysAid’s SMS integration allows you to choose which scenarios trigger a message to be sent to someone’s phone. You can also choose the details sent to you to enable you to understand the situation better. When it comes to service providers, SysAid uses leading service providers, however, you also have the option to add your own should you wish. Receiving urgent text messages can help you monitor high-priority incidents even when you are away from your laptop, giving you the best chance at solving these issues in the shortest possible time. Furthermore, you can be rest assured that taking a lunch break, or stepping away from your computer won’t lead to a disaster, as any urgent incidents will be sent directly to your phone.

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