An IT Service Management Solution that Offers All the Essentials & More
IT Service Desk, ITSM, Asset Management
SysAid ITSM includes everything you need for effective IT service management (ITSM) in a single ITIL-aligned ITSM solution. SysAid ITSM includes a powerful incident and service request management module, plus other core ITIL capabilities such as problem management and change management.
Beyond these, there is also network discovery and IT asset management including mobile device management, and the modern-day IT support must-haves such as an end-user self-service portal, automated password reset, mobile apps, chat, IT industry benchmarking, and advanced workflow and automation features.
Ready to put your service desk to work?
Incident Management
Automate your service desk processes, from logging incidents through to resolution. Improve the efficiency and effectiveness of your service desk.Tell me more...
Problem Management
Systemize problem management workflow; it’s everything you need for dealing with both simple and complex problems.Tell me more...
Change Management
Improve control over, and the management of, RFCs and the changes themselves. Execute every change with speed and accuracy.Tell me more...
CMDB
Keep track of the IT assets in your IT infrastructure, their attributes, and their relationships to other assets and IT services.Tell me more...
Service Level Management
Create and manage service level targets and service level agreements (SLAs) for the quality and speed of service that your IT team is expected to provide.Tell me more...
Self-Service Portal
Allow end users to submit incidents or requests, engage in chat, track incident or service request history, and use knowledge articles to perform self-service actions.Tell me more...
Knowledge Management
Create a database of resolution knowledge and how-to solutions for use by both service desk agents and end users via self-service.Tell me more...
Chat
Communicate with end users through live chat. Improve the end-user service experience and reduce costs.Tell me more...
Remote Control
SysAid’s native remote control capabilities allow service desk agents to securely resolve end-user issues from anywhere.Tell me more...
Password Reset
Allow end users to securely reset their domain passwords and unlock their accounts without the need for service desk agent intervention.Tell me more...
Automation
Automate all your service desk processes and activities using routing rules, priorities, and dynamic forms.Tell me more...
Flexibility
Configure and customize SysAid ITSM to meet your organization’s specific needs and requirements.Tell me more...
IT ASSET MANAGEMENT
Get better insight into and control over your IT assets. Use SysAid IT Asset Management to track your IT hardware, your software, and your mobile assets while also benefitting from an integrated ITSM and IT asset management solution.
IT Asset Management
View all your IT assets (hardware, software, and other devices), and their key attributes and relationships, all in a single management view.Tell me more...
Network Discovery
Use SysAid’s automatic discovery capabilities to scan your network for your IT assets and their attributes (both agent-based and agentless discovery).Tell me more...
Hardware and Network Monitoring
Monitor your company’s IT network, server estate, mobiles, system processes, SNMP traps, and more using SysAid Monitoring.Tell me more...
Mobile Device Management
Secure and support corporate and personal mobiles and tablets, and also manage them as IT assets, using SysAid MDM’s capabilities.Tell me more...
Patch Management
Keep your Windows-based servers and workstations up-to-date with SysAid Patch Management, including security patches and software updates.Tell me more...
ANALYTICS
Better understand IT performance and communicate it more effectively. You will be making better IT and business decisions through the real-time, granular insights into your IT operations.
Reports
Run standard or custom reports on performance and status related to: incident and service request management, problems, changes, IT assets, service quality, project tasks, and more.Tell me more...
Manager Dashboard
Use dashboard-based real-time visualizations of your operations, performance, and IT assets, and easily generate built-in or custom reports.Tell me more...
IT Benchmark
Compare your IT operations and performance to previous time periods and, using SysAid’s Community benchmarks, with other IT departments across the globe.Tell me more...
TOOLS
Save time and money, optimize individual and team performance, and improve service delivery using SysAid Tools.
Mobile Apps
Use SysAid Mobile Apps to work-on-the-go. Manage your service desk and other ITSM tasks such as change requests, and view or update IT asset information.Tell me more...
System & Interfaces
SysAid can be easily integrated with your company’s existing IT environment. Common customer integrations: LDAP and email.Tell me more...
Marketplace
SysAid is easy to integrate with third-party software applications and services, for example Salesforce, SAP, and Google Apps.Tell me more...
Tasks & Projects
Efficiently manage projects and the corresponding project tasks. Quickly view progress and the important links or dependencies between the project tasks.Tell me more...
SysAid Remote Desktop
With SysAid Remote Desktop end users can remotely, and securely, access their work desktops and data at any time, from anywhere, via any device.Tell me more...