Find Your Perfect Plan

SysAid Service Desk is packaged with all-inclusive features for one low price. Available via Cloud or On-Premise.

90 Day Money Back Guarantee

 

 

 

 

 

À La Carte

 

Upgrade your Basic or Full plan, each feature priced separately

Let's talk

For those who want to upgrade with more capabilities

Separately priced features and services

Features

  • Help Desk
  • Ticketing
  • Asset Management
  • Self-Service Portal
  • Knowledge Base
  • Remote Control
  • ITIL (Change/Problem/Incident Management)
  • CMDB
  • SLA/SLM
  • Unlimited Configurable Fields
  • Third-Party Integrations
  • Multiple Email Boxes
  • API
  • Monitoring
  • BI Analytics
  • Advanced Reporting
  • Password Reset
  • Patch Management
  • Tasks & Projects
  • Implementation Packages
  • Professional Services

Full

from: $110 Per month,
billed annualy

 

ITSM Software
 

That’s for me

For ITIL-aligned mature
organizations

3 admins
     
250 assets

 

 

Unlimited end users
 

Features

  • Help Desk
  • Ticketing
  • Asset Management
  • Self-Service Portal
  • Knowledge Base
  • Remote Control
  • ITIL (Change/Problem/Incident Management)
  • CMDB
  • SLA/SLM
  • Unlimited Configurable Fields
  • Third-Party Integrations
  • Multiple Email Boxes
  • API

Basic

from: $50 Per month,
billed annualy

 

Help Desk, Ticketing, and full Asset Managment.
 

That’s for me

For easy and efficient
IT support

3 admins
     
120 assets

 

 

Unlimited end users
 

Features

  • Help Desk
  • Ticketing
  • Asset Management
  • Self-Service Portal
  • Knowledge Base
  • Remote Control

SysAid Full Feature Comparison

 

 

Available Across All Plans

 

Free Access to SysAid Community

 

90-Day Money Back Guarantee

 

3-Tier Support & Maintenance

 

FAQ

The answers to your questions are waiting below.

 

 

Next Steps

What happens when I submit a price quote form?
A SysAid rep will contact you shortly in order to assist you throughout your evaluation period.

Can I try SysAid before I buy it?
Yes! Simply start a free trial and you’ll have instant access to all SysAid features for 30 days, absolutely free. We don’t require your credit card details or any commitment. If you choose to purchase SysAid during (or after) your trial, you’ll be able to keep all the data from your trial.
 

Admins, Assets, End Users

What is an administrator?
An administrator (admin) manages the service record flow, can be assigned to a service record, and configures the system.

What is an asset?
Any network or SNMP device is an asset. This includes: workstations, servers, printers, mobile devices, routers, or any IT device that you would like to record in SysAid for inventory and monitoring purposes.

What is an end user?
An end user is somebody who is registered as the request user on a service record and as the user of an asset.
 

Pricing, Payment, Refunds, Cancellations

What are the prices shown above?
Prices shown are for Cloud only. For On-Premise prices, please contact our sales team.

What are the SysAid license options?
Both Annual (for cloud and on-premise) and Perpetual (for on-premise only) licenses are available.

What payment methods are accepted?
You can pay with PayPal, credit cards, bank transfers, or checks.

Can I cancel my account at any time?
SysAid offers a full refund within 90 days from the date of purchase on all SysAid plans, excluding used Professional Services hours.

 

 

 

 

Have more questions about pricing? Contact us