Find Your Perfect Plan

SysAid service desk is packaged with all-inclusive features for one low price. Offered in cloud or on-premise.


 

 

Features
BASIC
FULL
Ticketing
Asset Management
Self-Service Portal
Password Reset
Knowledge Base
Remote Control
Advanced Reporting
Service Desk Automation
Tasks & Projects
Barcode CI Scanner
ITIL (Change/Problem/Request)
CMDB
Service Orchestration
SLA/SLM
Unlimited Configurable Fields
Third-Party Integrations
Multiple Email Boxes
APIs
Monitoring
Optional
Optional
BI Analytics
Optional
Optional
Patch Management
Optional
Optional
Implementation Packages
Optional
Optional
Professional Services
Optional
Optional

Number of agents: 21-50


Number of assets: 350


Unlimited end users

 



FAQ

The answers to your questions are waiting below.

Next steps

What happens when I submit a price quote form?
A SysAid rep will contact you shortly in order to assist you throughout your evaluation period.
Can I try SysAid before I buy it?
Yes! Simply start a free trial and you’ll have instant access to all SysAid features for 30 days, absolutely free. We don’t require your credit card details or any commitment. If you choose to purchase SysAid during (or after) your trial, you’ll be able to keep all the data from your trial.

Admins, assets, end users

What is an admin?
An admin manages the service record flow, can be assigned to a service record, and configures the system.
What is an asset?
Any network or SNMP device is an asset. This includes: workstations, servers, printers, mobile devices, routers, or any IT device that you would like to record in SysAid for inventory and monitoring purposes.
What is an end user?
An end user is somebody who is registered as the request user on a service record and as the user of an asset.

Pricing and payments

What are the SysAid license options?
Both cloud and on-premise annual licenses are available.

What payment methods are accepted?
You can pay with PayPal, credit cards, bank transfers, or checks.

Have more questions about pricing? Contact us

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