SysAid 15.3.10 New Features [Cloud*]
View Calendars of Other Admins in the Same Group
A new administrator permission allows admins to access the calendar of other admins who are members of their groups.
Automatically Sync User Records with CSV File via the RDS
The Remote Discovery Service (RDS) can now be scheduled to sync with an external .csv file to automatically modify the user records in SysAid according to changes made in the spreadsheet.
SysAid 15.3 Highlights [Cloud]
Demote Admins to End Users
SysAid administrators can change multiple admins to end users from the administrator list.
Reset All Column Filters
SysAid lists now include a button to reset all column filters in the list in just one click.
Approve or Deny an Action Item Directly from an Email Notification
Admins can now embed links in action item email notifications that allow end users to approve or deny an action item without opening it.
SysAid 15.2 Highlights
New 3rd Party Integrations
A new page in SysAid allows you to add third-party integrations with SysAid from within the product. Here is a selection of our most recent integrations:
- Google Apps
- LogMeIn Rescue
- Dell Web Services
"For us at Crawshaw Academy, SysAid and Google Apps provide a great combination of educational and IT support tools. One of the biggest time savers for us is that Gmail users can be redirected from the 'reset password' link directly to SysAid’s 'Password Self-Service Portal' that synchronises the change across all applications, thereby eradicating the need for us to manage user passwords for any service or application."
Enhancements to Action Item Dependencies
Action Item automatic dependencies are now more flexible, with the ability to append values in action item fields onto existing values and to push data from action items into previous action items as well as into the Details tab.
Categories by Group
Admins can now limit a category's visibility in the End-User Portal to specific user groups.
More Flexible Agent Settings
Agent settings can now be updated simultaneously for multiple assets without uninstalling and reinstalling the agents.
Retrieve Agent Logs
Admins can now download the agent logs for an asset to assist in troubleshooting agent-related issues.
New Animated Summary
IT administrators can display key IT stats in a short, entertaining, and shareable animated video.