Presenter: Stuart Rance, ITSM consultant, trainer, and author
Incident management can be a very costly process, with lots of staff using expensive tools and telephony. It’s also very visible to customers, who will let you know very quickly if it doesn’t meet their needs. As such, it’s really important to make sure that this process is as efficient and effective as possible.
In this webinar, learn from Stuart’s many years of experience working with a wide range of clients from around the world.
Benefits of Watching
In this 45-minute webinar, you’ll:
(you may be surprised!)
such as how to use and adopt the shift left approach