Aprill Allen, Knowledge Management Consultant and IT Writer
Is your service desk often under pressure to quickly provide resolutions or answers? Are you concerned that a delay by IT could potentially cost extra money to the business?
Well, then, you need a daily dose of Vitamin KM, so you can ensure a healthy maintenance of your knowledge management capabilities!
In this webinar we take a look at:
- What knowledge is, and what we mean by knowledge management
- Key tips on how to justify knowledge management in your organization
- Common roadblocks to adoption and the keys to success
- Suggestions for building cultural awareness
- Best practices your team can adopt