Never Underestimate the Importance of CHANGE Management

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Ivor Macfarlane




Ivor Macfarlane, IT Service Management Consultant and Trainer

Have you encountered difficulties when setting up and operating your change management capabilities? Are your change management processes purely focused on IT?

Failing to understand the importance of change management and/or failing to understand the three key elements of change management can significantly hinder your organization. Watch our webinar to ensure that your change management processes are working to benefit, not handicap, your business.

In this webinar, we look at:

  • How to avoid the common pitfalls of change management
  • What constitutes a "successful change"
  • What the different levels of change authority are
  • How standard changes play a key role in surviving change management
  • The evaluation, evolution, and customer perspective of change management