If you aren’t using BI for ITSM in your organization, you’re losing out on better decision-making, business process optimization, and increased operational efficiency and effectiveness, among other things.

This whitepaper will help you:

• Recognize how BI can help ITSM to improve both IT and business operations
• Discover best practices for selecting, planning, and deploying a BI tool
• Understand where the future of BI is heading