Follow us
By submitting this form you agree to receive relevant marketing material from SysAid, subject to our Privacy Policy
 

Welcome back! I hope you read the first part of this blog that looked at what ITIL’s service transition is – across transition planning and support, service asset and configuration management, change...
Keep reading >>

 

Be warned – I’m about to get all ITIL on you as I explain what ITIL's service transition is. A good place to start is that – it’s the phase of the...
Keep reading >>

 

One of my customers was using a very old IT service management (ITSM) tool. It was no longer supported by the vendor, and really didn’t meet their needs, so they asked me...
Keep reading >>

 

If you’ve been waiting for a new version of ITIL, then you likely have your own views as to why a new version is needed. This will probably include the fact that...
Keep reading >>

 

The world we live in (or on) will soon be another year older and, despite what we see in the news, hopefully another year wiser. The same is true for the IT...
Keep reading >>

 

There are many reasons for adopting an enterprise service management (ESM) strategy – i.e. the widespread use of IT service management (ITSM) principles, best practices, and technology in other business functions. It...
Keep reading >>

 

A new version of ITIL will be released early in 2019. Much of the detail is not yet publicly available, but here is an overview of what we know so far. What’s...
Keep reading >>

 

Are you happy that your organization is fully compliant from a software licensing perspective? Do you feel comfortable that all the right checks and balances are in place, with nothing to fear...
Keep reading >>

 

IT service management (ITSM) is about much more than managing incidents and changes. If you’re not managing services, to maximize the value you create for customers, then this blog will help you...
Keep reading >>

 

ITSM seems to have many definitions. The definition you get depends upon who you ask. My friends here at SysAid have defined ITSM as “the craft of implementing, managing, and delivering IT...
Keep reading >>

 

For many companies, the IT help desk acts as the face, or the front of house, of the IT organization. It handles employee issues and service requests, while also dealing with most,...
Keep reading >>

 

Are you thinking about a career in IT support? Or are you looking to formalize and improve your company’s current IT support capabilities through the introduction of an IT help desk structure?...
Keep reading >>

 

I’ve been working in IT service management (ITSM) for many years now, and I’ve made my share of mistakes along the way. So I thought it’d be nice to share some of...
Keep reading >>

 

I recently attended a networking event for IT professionals during which one of the speakers discussed “How to Market IT Internally and Externally.” The presentation’s core message was that every interaction with...
Keep reading >>

Page: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Next