Press & Media

Economic Climate Encourages Enterprises to Turn to SysAid's Practical, Cost-Effective Help Desk and Customer Service Support Solutions

Tel Aviv, Israel - December 16, 2009 -SysAid Technologies Ltd., (, a leading global provider of help desk software solutions and Customer Service Support (CSS) software, announced today that more than 16,400 new organizations around the world have deployed SysAid's solutions in 2009, equaling 43% growth in comparison to 2008. Over the year, the Company also launched four new releases and experienced employee growth of more than 40%.

"2009 has been an incredible year for SysAid. Not only have we successfully launched four new releases, but we have introduced game-changing technology to the IT arena," said Israel Lifshitz, founder and CEO of SysAid. "Due to the global economic situation, many companies are looking for ways to cut costs without compromising on service, and are turning to SysAid as a highly affordable, intuitive and effective way to manage communication both internally and externally."

The success of SysAid stems from its ability to simplify the dynamic challenges that customer service and support professionals face every day. It also offers some of the most comprehensive and cost-effective solutions, at just a fraction of the cost of other market solutions.

SysAid launched two major internal help desk releases in 2009: SysAid IT 6.0 and SysAid IT 6.5, featuring the IT industry's first-ever fully integrated Live Chat Module and an innovative IT Benchmark Module designed to measure and evaluate IT performance and compare it to other SysAid users around the world. The company also released two versions of its CSS solution to enable administrators to better manage an effective service desk, providing key tools to increase customer satisfaction and improve the bottom line.

Among SysAid's new 2009 users are Xerox, Adobe, Panasonic, Dunkin' Donuts, Clayton Homes (a Berkshire-Hathaway portfolio company), Price Waterhouse Coopers, and the Centers for Disease Control and Prevention (CDC). Additionally, thousands of small and medium-sized businesses have taken advantage of SysAid's full-version IT help desk software, which is available free of charge to companies with fewer than 100 users.

"The influx of new users underscores our commitment to providing IT Administrators with the most intuitive and useful tools in the market," said Lifshitz. "We are very proud of our accomplishments over the last year and we look forward to introducing new product enhancements in 2010 with the roll-out of versions 7.0 and 7.5 of our industry leading IT software."

About SysAid Technologies

SysAid provides IT and enterprise service management solutions that transform IT agent productivity, drastically enhance the end-user experience, and drive value across the organization. SysAid partners with over 10,000 customers, from small businesses to Fortune 500 enterprises across 140 countries.

Available in 42 languages as a cloud-based and on-premises solution, SysAid combines all the essential IT tools in one platform. For more information, please visit