Please download the appropriate mobile apps from the relevant app stores, e.g. Apple iTunes or Google Play. You can download the mobile app directly to your mobile device, as you would any other application. Alternatively, you can download the app to your computer and then sync with your mobile device.
Manage Assets On-the-Move
SysAid Mobile Apps is also an IT asset management (ITAM) interface designed for mobile devices
View IT asset and end-user information – that’s asset lists or specific asset details – on your mobile device
Update asset information, such as the asset name, location, owner, serial number, or other fields
Update end-user information
Filter incident, asset, and end-user lists as needed
IT Support On-the-Move with SysAid Mobile Apps
SysAid Mobile Apps is a help desk and IT service management (ITSM) interface designed for mobile devices
View all the incidents, service requests, problems, and changes assigned to you or your team
Create new incidents, service requests, problems, and changes
Update the status, priority, due date, and other fields of an incident, service request, or problem record
Accept or reject change requests
Receive push notifications related to the tickets you are managing
Please note that only the SysAid ITSM edition has separate record types for incidents and service requests.
Resolve User Issues from Your Mobile Device
SysAid Mobile Apps can also be used to perform remote control sessions, directly from your browser, on any mobile device supporting HTML5. No special configurations are necessary, it just works. For more information, please read about SysAid Remote Control.
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