SysAid Mobile Apps

Manage your help desk and IT service management tasks, as well as your IT assets while on–the–move with SysAid Mobile Apps.

SysAid Mobile Apps: iPad and iPhone Apps

 

Could your IT support be more productive with mobile apps?

Select your option:
 
By submitting this form you agree to SysAid’s Service Agreement

 

 

 

Available on All Major Mobile Platforms


Please download the appropriate mobile apps from the relevant app stores, e.g. Apple iTunes or Google Play. You can download the mobile app directly to your mobile device, as you would any other application. Alternatively, you can download the app to your computer and then sync with your mobile device.

IT Support On-the-Move with SysAid Mobile Apps

  • SysAid Mobile Apps is a help desk and IT service management (ITSM) interface designed for mobile devices
  • View all the incidents, service requests, problems, and changes assigned to you or your team
  • Create new incidents, service requests, problems, and changes
  • Update the status, priority, due date, and other fields of an incident, service request, or problem record
  • Accept or reject change requests
  • Receive push notifications related to the tickets you are managing

Manage Assets On-the-Move

  • SysAid Mobile Apps is also an IT asset management (ITAM) interface designed for mobile devices
  • View IT asset and end-user information – that’s asset lists or specific asset details – on your mobile device
  • Update asset information, such as the asset name, location, owner, serial number, or other fields
  • Update end-user information
  • Filter incident, asset, and end-user lists as needed

Resolve User Issues from Your Mobile Device

SysAid Mobile Apps can also be used to perform remote control sessions, directly from your browser, on any mobile device supporting HTML5. No special configurations are necessary, it just works. For more information, please read about SysAid Remote Control.

 

 

SYSAID ACADEMY TUTORIAL

How to Use SysAid iPad App


Download on the App Store

 

iPad App Tutorial

 

 

Please note that only SysAid ITSM has separate record types for incidents and service requests.

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