Mobile for On-Premises
Create, view, add notes, see history, even add attachments across all active incidents and requests – directly from your mobile device.
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Overview
SysAid’s Mobile for On-Premises provides all the mobile capabilities in a fully responsive web application, that suits all Android and iOS devices.
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Main Features
- Create new tickets or requests and access your existing ones, to update them on the go.
- Use the barcode scanner to scan physical devices and also peripheral equipment, create new CIs, or update existing ones – directly into your system.
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Benefits
- Better user experience for admins: Access your tickets anywhere, anytime.
- Enhanced productivity: Easily retrieve, review, and update tickets in the field. No need to wait until you are back at your desk.
- Improved maintenance capabilities: Scan devices on-the-go and update or create relevant CIs
Change Calendar Sync
Manage your change process schedule visually, leading to greater efficiency and organizational transparency.
SysAid for Teams (Microsoft Teams)
Employees can create and update tickets from within Microsoft Teams. Admins can seamlessly initiate Microsoft Teams chats and conversations from within a SysAid ticket.
Google Calendar
Create a Google calendar event for new tickets created in SysAid that meet a certain criteria.
TeamViewer Embedded Service
Launch TeamViewer remote control from tickets in SysAid, without the need for a pre-existing TeamViewer account
SolarWinds
Automatically generate, update, and close SysAid tickets based on alerts that SolarWinds detects on a given asset in your network.
