Free
Microsoft Teams logo featuring a stylized blue "T" with purple accents, integrating seamlessly with SysAid's ITSM solutions. - SysAid

SysAid for Teams (Microsoft Teams)

Apps

Employees can create and update tickets from within Microsoft Teams. Admins can seamlessly initiate Microsoft Teams chats and conversations from within a SysAid ticket.

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  • Overview

    SysAid for Teams allows users to submit SysAid tickets from within Microsoft Teams and to send messages and notifications from a SysAid ticket to groups and individuals in Microsoft Teams. This allows for easier collaboration within organizations that use Microsoft Teams for internal communication.

  • Key capabilities

    • Create, view, and update a SysAid ticket from within Microsoft Teams, using the SysAid Bot.
    • Receive automatic notifications from SysAid tickets to Teams chats.
    • Receive approval notifications in Teams and manage workflows directly within Teams.
    • See availability status of Teams users from within SysAid.
    • Send a chat message to an individual user or group of users in Teams from within SysAid.
    • Initiate a conversation in Teams with a specific Team and dedicated channel from within the SysAid ticket.

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