SysAid Manager Dashboard
Get real-time visibility into your help desk, IT service management, IT asset management, monitoring activity, project performance, and portfolio of KPIs with your Manager Dashboard.
Better understand your help desk’s workload
- View charts that show the number of active incident and service request records (open tickets) by month.
- Identify when your help desk is most and least busy.
- Consider options for smoothing out help desk call peaks and troughs.
Identify and address problems
- Create and view charts showing incident records grouped by incident category, service, asset type, group, and more – to identify potential problem areas.
- Quickly highlight problems and start to take the necessary actions to address them. For example, issues related to a particular business application might be due to the lack of appropriate end-user training rather than the application itself, so the investment in extra end-user training might be a far cheaper option than continuing to respond to the recurring incidents related to the application issue.
Monitor and report on service quality
- Get greater insight and transparency into help desk performance.
- See how long it's taking to respond to, and resolve, incidents and service requests.
- View your SLA performance and history in real-time.
- Monitor service breaches and define the warning, critical, and maximum breach values based on business requirements.
Track inventory status
- Get greater insight into the IT assets managed in SysAid IT Asset Management.
- Understand the status of your asset inventory in real-time.
- Monitor asset age profiles, manufacturers and models, your organization’s operating system profile, and more.
Identify help desk trends
- Get real-time snapshots of your help desk’s performance, with the Manager Dashboard's timelines of open tickets by day, week, and month – allowing you to follow performance over time, and identify trends, introduce improvements, and make forecasts about the future.
- Also identify trends, introduce improvements, and make forecasts for your company’s IT asset estate.
Built-in (out-of-the-box) and custom reports
A wide variety of built-in and custom reports available via SysAid Manager Dashboard will help you to:
- Analyze your service desk workload and performance.
- Track your asset inventory.
- Check on the status of your tasks and projects.
Report wizard
Create your own reports with SysAid’s intuitive report wizard. In three quick steps, you can:
- Choose an entity to measure (e.g. incident record, service request record, problem record, change record, IT asset, activity, software product).
- Select the data to report on, either as a detailed report or as a summary report with a graph.
- Choose the available filters for when you run the report.
Report scheduler
Set the SysAid Manager Dashboard to automatically run the reports you need, on a regular basis, using the report scheduler.
- Schedule reports to run on a daily, weekly, or monthly basis.
- Specify who will receive the reports and in which format.
- Run saved reports at any time, as needed.