SysAid Manager Dashboard
Get real-time visibility into your help desk, IT service management, IT asset management, monitoring activity, project performance, and portfolio of KPIs with SysAid Manager Dashboard.
Better Understand Your Help Desk’s Workload
- SysAid Manager Dashboard is a great addition to SysAid Help Desk and SysAid ITSM, to support your team’s incident and service request management activities
- View Manager Dashboard charts that show the number of active incident and service request records (open tickets) by month
- Identify when your help desk is most and least busy
- Consider options for smoothing out help desk call peaks and troughs
Identify and Address Problems
- SysAid Manager Dashboard is a powerful addition to problem management activities in SysAid ITSM
- Create and view Manager Dashboard charts showing incident records grouped by incident category, service, asset type, group, and more to identify potential problem areas
- Quickly highlight problems and start to take the necessary actions to address them; for example, issues related to a particular business application might be due to the lack of appropriate end-user training rather than the application itself - the investment in extra end user training might be a far cheaper option than continuing to respond to the recurring incidents related to the application issue
Monitor and Report on Service Quality
- Get greater insight and transparency into help desk performance
- See how long it is taking to respond to, and resolve, incidents and service requests
- As the SysAid Manager Dashboard is integrated with the SysAid Service Level Management module, you can also view your SLA performance and history in real-time
- Monitor service breaches and define the warning, critical, and maximum breach values based on business requirements
Track Inventory Status
- SysAid Manager Dashboard gives you greater insight into the IT assets managed in SysAid IT Asset Management
- Understand the status of your asset inventory in real-time
- Monitor asset age profiles, manufacturers and models, your organization’s operating system profile, and more
Identify Help Desk Trends
- In addition to providing real-time snapshots of your help desk’s performance, the Manager Dashboard shows timelines of open tickets by day, week, and month, allowing you to follow performance over time – and to identify trends, introduce improvements, and make forecasts about the future
- Also identify trends, introduce improvements, and make forecasts about the future for your company’s IT asset estate
Built-In and Custom Reports
A wide variety of built-in and custom reports available via SysAid Manager Dashboard will help you to:
- Analyze your help desk workload and performance
- Track your asset inventory
- Check on the status of your tasks and projects
Report Wizard
Create your own reports with SysAid’s intuitive Report Wizard. In three quick steps, you can:
- Choose an entity to measure (incident record, service request record, problem record, change record, IT asset, activity, software product, and more)
- Select the data to report on, either as a detailed report or as a summary report with a graph
- Choose the available filters for when you run the report
Report Scheduler
Set the SysAid Manager Dashboard to automatically run the reports you need, on a regular basis, using the Report Scheduler.
- Schedule reports to run on a daily, weekly, or monthly basis
- Specify who will receive the reports and in which format
- Run saved reports at any time, as needed