SysAid Manager Dashboard

Get real-time visibility into your help desk, IT service management, IT asset management, monitoring
activity, project performance, and portfolio of KPIs with your Manager Dashboard.

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Better Understand Your Help Desk’s Workload

  • View charts that show the number of active incident and service request records (open tickets) by month.
  • Identify when your help desk is most and least busy.
  • Consider options for smoothing out help desk call peaks and troughs.

Identify and Address Problems

  • Create and view charts showing incident records grouped by incident category, service, asset type, group, and more – to identify potential problem areas.
  • Quickly highlight problems and start to take the necessary actions to address them. For example, issues related to a particular business application might be due to the lack of appropriate end-user training rather than the application itself, so the investment in extra end-user training might be a far cheaper option than continuing to respond to the recurring incidents related to the application issue.

Monitor and Report on Service Quality

  • Get greater insight and transparency into help desk performance.
  • See how long it’s taking to respond to, and resolve, incidents and service requests.
  • View your SLA performance and history in real-time.
  • Monitor service breaches and define the warning, critical, and maximum breach values based on business requirements.

Track Inventory Status

  • Get greater insight into the IT assets managed in SysAid IT Asset Management.
  • Understand the status of your asset inventory in real-time.
  • Monitor asset age profiles, manufacturers and models, your organization’s operating system profile, and more.

Built-in (Out-Of-The-Box) And Custom Reports

A wide variety of built-in and custom reports available via SysAid Manager Dashboard will help you to:

  • Analyze your service desk workload and performance.
  • Track your asset inventory.
  • Check on the status of your tasks and projects.

You can filter any report to get the exact data you need and then share it in PDF or Excel format.

Report Wizard

Create your own reports with SysAid’s intuitive report wizard. In three quick steps, you can:

  • Choose an entity to measure (e.g. incident record, service request record, problem record, change record, IT asset, activity, software product).
  • Select the data to report on, either as a detailed report or as a summary report with a graph.
  • Choose the available filters for when you run the report.

Report Scheduler

Set the SysAid Manager Dashboard to automatically run the reports you need, on a regular basis, using the report scheduler.

  • Schedule reports to run on a daily, weekly, or monthly basis.
  • Specify who will receive the reports and in which format.
  • Run saved reports at any time, as needed.
Questions about IT ticketing systems

Frequently Asked Questions

What Are The Unique Features Of SysAid’s Manager Dashboard?

SysAid’s manager dashboard allows you to get real-time visibility into your help desk, KPIs, project performance, IT asset management, and IT service management all in one place. The manager dashboard gives you charts that show the number of active incidents and open tickets that month. This allows you to better understand your help desk’s workload and may give you ideas on how to help your help desk at its peak. You can also create and view charts showing incident records, allowing you to quickly highlight problems and take necessary actions to solve the issues. You can track your inventory status, view your SLA performance and history in real-time, identify help desk trends and and even schedule reports to run on a regular basis. The options are practically endless, and are all available in one place!

What Reports Can Be Created With The SysAid Manager Dashboard?

There are many build-in and custom reports that can be created according to your wishes. You have the option of selecting ready-made reports, or you can create a custom report that is unique to your organization. With these reports, you can analyze your service desk workload and performance, track your asset inventory, check on the status of projects and so much more.

How Can I Create My Own Custom Report?

In just 3 simple steps, you can create your custom report. First, choose the entity to measure, then select the data to report on (you may wish to get a detailed report or a summary report with a graph – the choice is yours!). Finally, choose the available filters for when you run the report. It’s as simple as that! You can also schedule these reports to run on a daily, weekly, or monthly basis and choose who will receive the reports and in what format.

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