Automate IT Issue Identification
Through the creation of monitoring configurations, the SysAid Monitoring module allows you to proactively monitor your computer and SNMP assets. Rather than waiting for an end user to report an IT issue, SysAid Monitoring can immediately detect specific types of events, and notify interested parties that an issue exists. With SysAid Monitoring you can monitor: critical hardware components, services and processes, URLs (to assure that a web page is available), ports (to assure critical services are available), and hardware and software changes.
This allows you to monitor various performance measurements for your computers such as CPU, memory, and hard drive usage. You can monitor network activity per asset, as well as general asset availability. You can also receive SNMP traps from your SNMP devices. When SysAid discovers an issue, it notifies you by your preferred method (email or SMS), and SysAid Monitoring can also open an incident record for the issue so that you or your colleagues can immediately start to work on its resolution.