SysAid Patch Management supports the Microsoft product family as well as other third-party applications such as: Adobe Flash, Mozilla Firefox, Google Chrome, Java, RealPlayer, Safari, Skype, Mozilla Thunderbird, Yahoo Messenger, Apple iTunes, 7-Zip, and more.
Change Management Integration
SysAid Patch Management offers an audited patching process, through SysAid Change Management, to help ensure that all patch-related changes are properly documented, correctly performed, and comply with internal or external regulations.
Patch Management Features and Benefits
- Easy setup
- Fully automated and highly configurable
- Highly scalable
- Integrated with both SysAid Help Desk and SysAid ITSM
- Works in both customer on-premise and cloud environments
How SysAid Patch Management Works
If the OEM agent is unable to communicate with the OEM agent proxy, an automatic failover is executed. This allows the OEM agent to bypass the proxy, and directly access the OEM cloud environment to run the necessary patch management jobs on your computers.
Patch Management Licensing
The SysAid Patch Management service operates on an annual-subscription licensing model. Patch management functionality is only available for assets that have active asset licenses. Thus you will need a valid license subscription to retain patch management capabilities, and you can designate the quantity of assets covered by your SysAid Patch Management license based on your specific needs.