SysAid Patch Management

SysAid Patch Management, integrated into SysAid IT Asset Management, keeps Windows-based servers and PCs up-to-date with the latest security patches and updates.

In a modern IT environment, there is what feels like a constant need to deploy software patches to your computer estate, where such patches may be necessary for bug fixes, security updates, or simply to add new functionality. SysAid Patch Management harnesses OEM technology to provide a full and seamless patch management solution from within SysAid Help Desk and SysAid ITSM.

SysAid Patch Management allows IT administrators to:

  • Get an overview of all the patches relevant to the active IT assets in your organization
  • Customize the automatic SysAid Patch Management processes as needed
  • Manually manage patches on multiple or individual assets
  • Use a formal change management process, such as recommended by ITIL, to approve patch deployment
  • Trace the progress of patch deployments and view the end results

Supported Applications

SysAid Patch Management supports the Microsoft product family as well as other third-party applications such as: Adobe Flash, Mozilla Firefox, Google Chrome, Java, RealPlayer, Safari, Skype, Mozilla Thunderbird, Yahoo Messenger, Apple iTunes, 7-Zip, and more.

Change Management Integration

SysAid Patch Management offers an audited patching process, through SysAid Change Management, to help ensure that all patch-related changes are properly documented, correctly performed, and comply with internal or external regulations.

Patch Management Features and Benefits:

  • Easy setup
  • Fully automated and highly configurable
  • Highly scalable
  • Integrated with both SysAid Help Desk and SysAid ITSM
  • Works in both customer on-premise and cloud environments

How SysAid Patch Management works

SysAid Patch Management integrates state-of-the-art OEM Patch Management technology to the SysAid product suite. Every SysAid Agent can control an OEM agent and command it to execute server instructions.

To optimize patch management related communications, and bandwidth consumption, communication with the OEM cloud is carried out through an OEM agent proxy (now embedded in RDS deployments and SysAid Server installations). The SysAid Agent collects the OEM agent's patch scan results and transfers them to the SysAid Server through the RDS. The SysAid Server analyzes the results and then reacts according to the behavior you define.

If the OEM agent is unable to communicate with the OEM agent proxy, an automatic failover is executed. This allows the OEM agent to bypass the proxy, and directly access the OEM cloud environment to run the necessary patch management jobs on your computers.

Patch Management Licensing

The SysAid Patch Management service operates on an annual-subscription licensing model. Patch management functionality is only available for assets that have active asset licenses. Thus you will need a valid license subscription to retain patch management capabilities, and you can designate the quantity of assets covered by your SysAid Patch Management license based on your specific needs.

SysAid Patch Management: How SysAid Patch Management Works

SysAid Patch Management is an optional add-on capability for both the SysAid ITSM and SysAid Help Desk editions.


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